Windows 10: I am not able to wake up sleep mode laptop with keyboard or mouse

I have dell inspiron laptop with Windows 10. When I put the laptop on sleep mode using power options and then close the lid, after an hour I am not able to wake up laptop by clicking keyboard keys or mouse. I have clicked the "wake up laptop on clicking the keyboard in the control panel/power options.. even then it does not work. I have to use power button on the laptop. I do not want to meddle with bios settings.

:)

 

Using laptop as desktop - can't wake it from sleep with wireless mouse or keyboard.

• I'm having a very difficult time following the narrative in your last five (5) replies.

I've tried to be as clear and concise as possible.

• Have you or have you not installed Avast Free?

I hadn't uninstalled it, only deactivated it; but just now I did uninstall it, then re-booted the laptop, put it to sleep and tried to wake it using the mouse. No luck.

• You just posted: "Just now, I disconnected the mouse, keyboard and monitor; manually put it to sleep using the Start Menu icons (because the lid action is still set to do nothing); closed the lid; and when I opened the lid it woke up."
• So the Notebook PC (laptop) "wakes up" now as long as the external devices (i.e., mouse; keyboard; monitor) are not connected to the ASUS device, is that correct?

Mouse and keyboard connected or disconnected doesn't have any effect on what happens:

- Opening the lid wakes the laptop.

- If the lid is already open and I put the laptop to sleep, pressing the power button wakes up the laptop.

- Lid open or closed, if I put the laptop to sleep and try to wake it using the mouse or keyboard, nothing happens.

 

Waking up from sleep mode

Hi Phil,

If you are unable to get out of Sleep mode, it could mean that the BIOS installed reduces the power to which your input device is connected, i.e. mouse or keyboard. For us to properly assist you in getting out of Sleep mode, kindly respond to the questions
below:

• Can you explain further what you are experiencing? Were you able to get to the lock screen after waking from Sleep mode?
• Are you using a laptop or a desktop computer?
• When did the issue start to occur? Did it happen after installing an update, an app, or a driver?
• What troubleshooting steps have you done so far? This is for us to know and to avoid any duplication of efforts on your end.

We look forward to your response.

 

laptop won't wake from sleep since upgrading to Windows 10

The latest Windows Creator update removed the ability to configure the power sleep settings to allow the mouse or keyboard to wake thelaptop from a sleep mode. If you run a command prompt as Admin and type powercfg /? you can get the descriptions on how
to list the various power modes. None of them allow the keyboard or mouse to wake the laptop from sleep and all devices have been disabled. What a screw-up!