Windows 10: I am receiving emails regarding updating my credit card details for automatic payment even...

I am receiving emails regarding updating my credit card details for automatic payment even though this has been done. Can you please help with this?

:)

 

Deleting a credit card

Hi Melonie,

If you are unable to remove the credit cards you've listed under Payments & Billing, try updating your payment method by following the steps indicated on this

link. If that didn't work, kindly retry removing your credit cards after 1-3 days.

Let us know how things goes.

Regards.

 

credit card details already exist

Two things you can do.

• Visit commerce.microsoft.com and then head over to the billing section. Remove any credit card details that may exist and make the card section completely empty. Then head to windowsphone.com and then try to buy the app and it will prompt you to enter fresh
  credit card details.
• If the previous step did not work, don't waste time on online research or forums as this is a billing/account related issue. Straight away, head over to gethelp.live.com, start a chat with a billing person and they will take care of this.
  

 

No payment method.

Hi Darey2013,



Thanks for posting on the forum,



I would suggest to do the following: from your phone go to settings > email+ account > and check the first email on the list under "Microsoft Account", then from your pc log in to this web site

https://commerce.microsoft.com with the same email and password and check, please, under payment method if you can see your credit card listed, if not click
on "add payment method" and add your credit card.



After that restart your phone and check if you can buy an app to test the card.



Let me know if this helps.



Regards.



Gianpaolo