Windows 10: I am trying to load TurboTax from DVD (:D drive). It appears that the d: drive is dead. It...

D: drive does not show up as storage. Trying to load TurboTax from DVD.

:)

 

D drive

Hi,

Based on the details you have provided us, it appears that there might be some corrupted contents on the said partition. We can also consider that this is caused by a virus.

For us to check if a certain virus is hiding your files, kindly follow the steps below:

• Type Command prompt in the search bar.
• Type-in the following command:
  
  attrib -h -r -s /s /d D:\*.*
• Press Enter to execute the command.

If you think that there is nothing important stored in it, then we suggest that you reformat your D drive so that you can use the free space for important files.

You can follow the steps below to start with the process:

• Click on the File Explorer.
• Select This PC.
• Right-click on your D drive, then click on Format.
• Follow the on-screen process to finish formatting the partition.

Let us know how it goes so that we can further assist you.

 

cannot load turbotax in dvd/cd rom drive d. this pc not responding. please advise.

Hi,



Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.



In order for us to find out why the rom drive cannot load CD/DVD, we would like to gather more information:

• What is the current build and version of Windows installed on your computer?
• Are there any changes made to your computer prior to this issue?
• Are there any recent updates installed on your computer?
• What troubleshooting steps have you done so far?

To further isolate this issue, we recommend you try another DVD and check if the rom drive will load it. If not kindly follow the steps provided on the link below to try and fix the problem:

• CD/DVD drive not recognized by Windows

Get back to us with the outcome so we can assist you further.

 

Unnamed Drive appearing and D drive disappeared

Things may be changing as I have an SD card plugged into a Laptop and it is coming up as D:

My internal DVD drive is coming up as I: and an external as K:

I have a USB flash drive coming up a J:

If the DVD do not ahve a DVD in them they do not show in File Explorer but they show up in Dusk Management with No Media listed.