Windows 10: I am unable to get to sign in screen on start up

When I start windows 10 pro it gets to the screen with the picture and clock but never brings me to the sign in screen. My mouse and keyboard seem not to be working on this screen.......Help how do I get in??

:)

 

Surface pro issue- Unable to Sign-in

Hi Lorna,

Thank you for posting your query on Microsoft Community.

Kindly reply to the following questions to better understand your query.

1. Do you mean that you are unable to sign in to your User Account?

2. If yes, are you using a Microsoft Account or a local account?

However, I would suggest you try using the On-screen keyboard. Follow the steps below.

1. Click on the ease of access icon and then select On-screen Keyboard.

2. If you are able to login using the on screen keyboard. You need to update your drivers in the Device Manager. Follow the steps.

• Press Windows key + R key to open run command. Type "devmgmt.msc" and click
  Enter.
• 
  Expand Keyboard.
  
• 
  Right-click on the Keyboard and select
  Update Driver Software
  
• 
  Restart the computer and check.
  

If you are unable to sign in to Microsoft account, you may recover your password by click on the link below and following the mentioned steps.

http://windows.microsoft.com/en-US/windows-live/account-reset-password-forgot-faq

Awaiting your response.

Regards,

 

Unable to sign into Windows

Hi Peter,



Thank you for writing to Microsoft Community Forums.

1. What is the error you get while trying to sign in?
   
2. When you say ‘0000’, are you referring to a PIN?
   
3. Is it a local or Microsoft account, you use with Windows sign in?
   
4. Do you see any other sign in options like password, fingerprint or facial recognition?
   
5. Do you see any options on screen to reset your password?
   

If you are using the Microsoft account with Windows sign in, choose password option under sign in options and type in the Microsoft account password and let us know if it works.



Please get back to us with the information requested, so that we can suggest the appropriate troubleshooting steps.



Regards,

Peer Samie

Microsoft Community-Moderator

 

Windows 10 spotlight lock screen wallpaper is not present in sign in screen. Plz. Let me know the remedy

Hi,

It's possible that the option to show a background picture on your sign-in screen is disabled that's why
Windows Spotlight is not showing there. To provide the best solution to the issue, we'd like to isolate it first by asking a few questions:

• Were there any changes made on your computer settings prior to this issue?
• What are the troubleshooting steps that you've tried so far?
• Which Windows 10 version and build is currently installed on your computer? To check, click the
  Start > Settings > System >
  About.
  

Meanwhile, we suggest that you perform the steps below to enable the background picture on your sign-in screen:

• Click Start > Settings.
• Go to Personalization > Lock Screen.
• Enable the option under Show lock screen background picture on the sign-in screen.

We look forward to your response.