Windows 10: I am unable to locate my recent sent emails? I am using Windows Mail.

Three days ago I sent 2 important emails and cannot locate them in the "Sent" folder. I am using Windows Mail via Google, not Outlook.

:)

 

Sent email content not showing in Windows Mail

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to see the Email in the sent box on the Mail App.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type winver
  in Windows search/Run command)
• What is the Version of Mail app installed on the PC?
• Could you please check if there are any emails moving to Spam?
• Do you see the emails in sent box, while accessing Gmail using a browser?

Let’s try a couple of troubleshooting steps and see if we can fix the issue.



Method 1: Update Mail App

If you are using an older version of Mail app, we would suggest you to update Mail app to version 16005.12827.20400.0 and check.

1. Open Microsoft Store and click on three dots from the top left corner.
   
2. Select Downloads and Update and click on Get Updates.
   
3. Select Mail and Calendar app from the list and update.
   
4. Restart the PC and check.
   

Method 2: Reset the app



Try resetting the app using the troubleshooter. Refer the article
Fix problems with apps from Microsoft Store



Method 2: Re-configure the email



We would suggest you to re-configure Gmail in Mail app as an IMAP/POP account. Refer the articles
Delete an email account from Mail and Calendar
apps and Set up email
in the Mail app for Windows 10



In addition, you can also provide feedback using the
Feedback Hub app on Windows 10, so
that our engineering team can look into this.



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

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