Windows 10: I am unable to play games, download apps to my devices. Microsoft Account and Microsoft...

I am trying to play Minecraft with my friends but it kept crashing on the Sign-In Screen. I thought this was a Minecraft problem but I have now realized it is a Microsoft problem. I have tried CandyCrush free and & Forza Horizon I paid for this. All three games close unexpectedly soon after launching. When I am in the Microsoft Store, I try to download apps by hitting the three dots and I am met with "Try that again. Something happened on our end. Waiting a bit might help."

I have updated my graphic drivers, Windows, the Microsoft Store, reset the store, logged into a second account, logged out of both accounts, uninstalled and reinstalled the store. Please, can someone try to help? I have reached out to Tech Support and just been given links from chatbots for more tech support.

:)

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store

 

Unable to add a device to Microsoft account

Hi,



Thank you for writing to Microsoft Community Forums.



Ideally, when we sign in to a device using the Microsoft account, the device is already added to the Microsoft account. However, as you have mentioned you are unable to add the device to the Microsoft account after removing it. We would suggest you
to try converting the account as a local account and then converting it as a Microsoft account. This should add the device to the Microsoft account. Kindly refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and select
   Your info on the left pane.
   
3. Now, click on Sign in with a local account instead and follow the on-screen instructions.
   
4. Once the account is converted as a local account, sign in to the account, go to settings and click on
   Sign in with a Microsoft account.
   
5. Follow the on-screen instructions to convert the account. Once the account is converted as a Microsoft account, the device will be listed in your Microsoft account.
   

Meanwhile, we would like to know the following details to assist you with the Minecraft issue:

• How are you trying to install Minecraft?
  
• Which edition of Minecraft are you trying to install?
  

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Unable to play Microsoft Mahjong game using administrator account

Hi David,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are unable to play the Microsoft Mahjong game, try the below and check if it helps.

I suggest you to login with the existing administrator account and create a new Microsoft account and check if you are able to play the game.

Refer: Sign in with a Microsoft account

Hope it helps. Kindly update the status of this issue, we will be happy to help you further.