Windows 10: I been having issues with my computer locking up for a moment then recovering (no BSOD) I...

Discus and support I been having issues with my computer locking up for a moment then recovering (no BSOD) I... in Windows 10 BSOD Crashes and Debugging to solve the problem; I ran WINdbg and got this: I believe it's iaStorAC.sys which I know which driver it is I;'m just not sure what my next steps should be. Any help... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Windylink, Sep 1, 2019.

  1. Windylink Win User

    I been having issues with my computer locking up for a moment then recovering (no BSOD) I...


    I ran WINdbg and got this:

    I believe it's iaStorAC.sys which I know which driver it is I;'m just not sure what my next steps should be.

    Any help would be greatly appreciated


    Microsoft (R) Windows Debugger Version 10.0.18362.1 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\windy\Desktop\083119-14968-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available


    ************* Path validation summary **************
    Response Time (ms) Location
    Deferred SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows 10 Kernel Version 18362 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 18362.1.amd64fre.19h1_release.190318-1202
    Machine Name:
    Kernel base = 0xfffff806`5aa00000 PsLoadedModuleList = 0xfffff806`5ae46490
    Debug session time: Sat Aug 31 23:10:42.037 2019 (UTC - 4:00)
    System Uptime: 0 days 4:21:18.735
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ................................................................
    .........................
    Loading User Symbols
    Loading unloaded module list
    ..............
    For analysis of this file, run !analyze -v
    7: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    DPC_WATCHDOG_VIOLATION (133)
    The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL
    or above.
    Arguments:
    Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending
    component can usually be identified with a stack trace.
    Arg2: 0000000000000501, The DPC time count (in ticks).
    Arg3: 0000000000000500, The DPC time allotment (in ticks).
    Arg4: fffff8065af71350, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains
    additional information regarding this single DPC timeout

    Debugging Details:
    ------------------

    *** WARNING: Unable to verify timestamp for iaStorAC.sys
    *************************************************************************
    *** ***
    *** ***
    *** Either you specified an unqualified symbol, or your debugger ***
    *** doesn't have full symbol information. Unqualified symbol ***
    *** resolution is turned off by default. Please either specify a ***
    *** fully qualified symbol module!symbolname, or enable resolution ***
    *** of unqualified symbols by typing ".symopt- 100". Note that ***
    *** enabling unqualified symbol resolution with network symbol ***
    *** server shares in the symbol path may cause the debugger to ***
    *** appear to hang for long periods of time when an incorrect ***
    *** symbol name is typed or the network symbol server is down. ***
    *** ***
    *** For some commands to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. ***
    *** ***
    *** Certain .pdb files (such as the public OS symbols) do not ***
    *** contain the required information. Contact the group that ***
    *** provided you with these symbols if you need this command to ***
    *** work. ***
    *** ***
    *** Type referenced: TickPeriods ***
    *** ***
    *************************************************************************
    *** WARNING: Unable to verify timestamp for win32k.sys

    KEY_VALUES_STRING: 1


    PROCESSES_ANALYSIS: 1

    SERVICE_ANALYSIS: 1

    STACKHASH_ANALYSIS: 1

    TIMELINE_ANALYSIS: 1


    DUMP_CLASS: 1

    DUMP_QUALIFIER: 400

    BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

    DUMP_TYPE: 2

    BUGCHECK_P1: 0

    BUGCHECK_P2: 501

    BUGCHECK_P3: 500

    BUGCHECK_P4: fffff8065af71350

    DPC_TIMEOUT_TYPE: SINGLE_DPC_TIMEOUT_EXCEEDED

    CPU_COUNT: 8

    CPU_MHZ: 1068

    CPU_VENDOR: GenuineIntel

    CPU_FAMILY: 6

    CPU_MODEL: 9e

    CPU_STEPPING: 9

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

    BUGCHECK_STR: 0x133

    PROCESS_NAME: System

    CURRENT_IRQL: d

    ANALYSIS_SESSION_HOST: WINDYPRIME

    ANALYSIS_SESSION_TIME: 09-01-2019 15:39:07.0340

    ANALYSIS_VERSION: 10.0.18362.1 amd64fre

    LAST_CONTROL_TRANSFER: from fffff8065abedb41 to fffff8065abbfcc0

    STACK_TEXT:
    ffff9e81`3e776af8 fffff806`5abedb41 : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckEx
    ffff9e81`3e776b00 fffff806`5aa1ebaf : 00001bba`5fd26563 ffff9e81`3e800180 00000000`00000286 00000000`000f4faf : nt!KeAccumulateTicks+0x1cb841
    ffff9e81`3e776b60 fffff806`5a9601e1 : 00000000`00000000 ffffc389`b5efb600 ffff9284`ea297250 ffffc389`b5efb6b0 : nt!KeClockInterruptNotify+0xcf
    ffff9e81`3e776f30 fffff806`5aa029e5 : ffffc389`b5efb600 00000000`00000000 00000000`00000000 ffffb9f8`2026d7e7 : hal!HalpTimerClockIpiRoutine+0x21
    ffff9e81`3e776f60 fffff806`5abc175a : ffff9284`ea297250 ffffc389`b5efb600 00000000`00000001 ffffc389`b5efb600 : nt!KiCallInterruptServiceRoutine+0xa5
    ffff9e81`3e776fb0 fffff806`5abc1cc7 : 00000000`00000002 fffff806`5aaa7ee0 ffff9284`00000000 00001f80`0000020c : nt!KiInterruptSubDispatchNoLockNoEtw+0xfa
    ffff9284`ea2971d0 fffff806`5a95e712 : ffffffff`ffffffd2 fffff806`5d0bcec0 00000000`00000010 00000000`00000286 : nt!KiInterruptDispatchNoLockNoEtw+0x37
    ffff9284`ea297360 fffff806`5dbb6310 : 00000024`813e9f2c 00000000`00000025 00000000`00000001 00000000`00000000 : hal!KeStallExecutionProcessor+0x112
    ffff9284`ea2973e0 fffff806`5d0bcc5a : 00000000`00000025 00000000`00000000 00000000`00000001 00000000`00000000 : storport!StorPortStallExecution+0x10
    ffff9284`ea297410 00000000`00000025 : 00000000`00000000 00000000`00000001 00000000`00000000 fffff806`00000001 : iaStorAC+0xbcc5a
    ffff9284`ea297418 00000000`00000000 : 00000000`00000001 00000000`00000000 fffff806`00000001 ffffc389`00010000 : 0x25


    THREAD_SHA1_HASH_MOD_FUNC: f7237437dc4231397fab354459ccb99524f9ba5e

    THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 1d141fce1dd6eb2ff3778b98ba0ffd14bd27c34e

    THREAD_SHA1_HASH_MOD: c867aa379652786e2a5d3199dc918f969b5d444c

    FOLLOWUP_IP:
    iaStorAC+bcc5a
    fffff806`5d0bcc5a 448ae6 mov r12b,sil

    FAULT_INSTR_CODE: 41e68a44

    SYMBOL_STACK_INDEX: 9

    SYMBOL_NAME: iaStorAC+bcc5a

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: iaStorAC

    IMAGE_NAME: iaStorAC.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 5d239818

    STACK_COMMAND: .thread ; .cxr ; kb

    BUCKET_ID_FUNC_OFFSET: bcc5a

    FAILURE_BUCKET_ID: 0x133_DPC_iaStorAC!unknown_function

    BUCKET_ID: 0x133_DPC_iaStorAC!unknown_function

    PRIMARY_PROBLEM_CLASS: 0x133_DPC_iaStorAC!unknown_function

    TARGET_TIME: 2019-09-01T03:10:42.000Z

    OSBUILD: 18362

    OSSERVICEPACK: 295

    SERVICEPACK_NUMBER: 0

    OS_REVISION: 0

    SUITE_MASK: 272

    PRODUCT_TYPE: 1

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

    OS_LOCALE:

    USER_LCID: 0

    OSBUILD_TIMESTAMP: 1998-05-30 17:12:57

    BUILDDATESTAMP_STR: 190318-1202

    BUILDLAB_STR: 19h1_release

    BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

    ANALYSIS_SESSION_ELAPSED_TIME: 43d6

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:0x133_dpc_iastorac!unknown_function

    FAILURE_ID_HASH: {6959f419-2954-fbde-7328-35f9ba64ee7a}

    Followup: MachineOwner
    ---------

    :)
     
    Windylink, Sep 1, 2019
    #1

  2. Refreshing or Recovering my computer

    Hi Kendall,

    I highly appreciate your efforts and time.

    You will lose applications and drivers or updates installed if you refresh or recover.

    • What is the make and model of the computer?
    • Did you make any changes prior to this issue?
    • What and all steps have you tried so far?
    Recovery options in Windows 10:

    http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options

    I suggest you to try the steps provided in the link below.

    Fix network connection issues:
    http://windows.microsoft.com/en-us/windows-10/fix-network-connection-issues

    Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

    Thank you.
     
    Kalpana Shankarappa, Sep 1, 2019
    #2
  3. Lock Screen Image Issue

    Hi Kirby,

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

    I would suggest you to set the default pictures as the Lock Screen picture from the PC and check if it works or not.

    Follow the steps below:

    • In start type "settings" and press enter.
    • Select Personalize
    • From the left click on "Lock screen"
    • Select the default picture and conform by preview.
    Please do get back to us to assist you better with issue you are facing.

    Thank You.
     
    ThofikhAhamad, Sep 1, 2019
    #3
  4. I been having issues with my computer locking up for a moment then recovering (no BSOD) I...

    Lock screen not working properly on Windows 10 computer.

    Hi Oshith,



    I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



    This issue might occur if there is change in lock screen settings.

    To assist you better, please provided us the information below:

    • When you say that "It is not flapped over to password when clicking", you tried to check the issue by clicking through external mouse?
    • Have you made any changes to the computer prior to the issue?

    I suggest you to follow the steps below to change the picture of the lock screen and also try to update Display Adapter driver.

    Step 1: I suggest you to follow the steps below to set the lock screen pictures.

    1. Right click on Desktop screen.

    2. Then click on Personalize.

    3. Click on Lock Screen.

    4. Try to select the lock screen picture.

    Step 2: I recommend you to update the latest driver for display adapter in Device Manager.

    1. Press Windows Key + R Key.

    2. Then type “devmgmt.msc” without the quotes and hit on
    Enter Key.

    3. Expand Display Adapter.

    4. Right click on the driver and click on Update driver software.





    Please get back to us with an update on issue with lock screen, we will be happy to help.



    Thank you.
     
    Nyima Yonten, Sep 1, 2019
    #4
Thema:

I been having issues with my computer locking up for a moment then recovering (no BSOD) I...

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