Windows 10: I believe my system is infected

So as of right now I don't know if I've been infected or not. I have reinstalled Win10 multiple times. The first time my laptop seemed to be stuck running in 32 bit mode no matter what program I was using. I have seen instances of odd little visual glitches, and when I reset my pc the last time, my Acer Nitro-5 laptop somehow renamed itself DESKTOP-5B*****. I supposedly have a very fast DSL connection through ethernet, and yet somehow my speeds are always abysmal. Random and seemingly innocuous locations on my PC are labeled as access denied when I try to open them. I've been battling this for

:)

 

steps taken for infected Pc's.


I was hoping someone could give me a list of step by step instructions you use as a guide to clean virus, malware...etc. so I can keep my PC clean if it gets infected.

thx

 

steps taken for infected Pc's.


Hi:

There is no one set of "boilerplate", "cookbook" or standard steps.
Each computer is unique.
Each malware infection is unique.
Proper diagnosis, cleanup and repair depends on the particular infection and the system that is infected.
The process can be tedious and time-consuming, often requiring the use of multiple powerful tools, in the proper sequence.
Many of them can actually damage the system if deployed improperly by untrained computer users.

Bottom line:
Malware cleanup is best done with *customized* support provided by trained individuals who know what tools to use and how to use them.

There are a few folks with such expertise here at this forum (I am not one of them).
And there are a number of reputable computer disinfection fora where trained malware removal experts provide free, custom assistance.

Cheers,

 

Programs not working

In post 26 there were steps listed to fix the operating system corruption.
Are you able to follow them?
In post 29 was the suggested dism repair command.