Windows 10: I bought a game while logged into the wrong account and can't access it

Discus and support I bought a game while logged into the wrong account and can't access it in Windows 10 Software and Apps to solve the problem; Hello, I've got a bit of an issue. I recently bought 'Minecraft for Windows 10' from microsoft.com. Only problem is I was logged in to a different... Discussion in 'Windows 10 Software and Apps' started by DixieNormus2, Apr 24, 2020.

  1. I bought a game while logged into the wrong account and can't access it


    Hello, I've got a bit of an issue. I recently bought 'Minecraft for Windows 10' from microsoft.com. Only problem is I was logged in to a different account to the one I use to log into my computer, so I can't install it from the Microsoft Store app. I can't seem to find a way to get a refund unfortunately. Is it possible for me to transfer it to my other account, or will I need to buy it again?

    :)
     
    DixieNormus2, Apr 24, 2020
    #1
  2. Zaiya Win User

    I bought a game on the wrong account. How do I download it to a family device?

    I have 2 microsoft accounts, and bought a game on the wrong account. I don't want to log into the wrong account on my PC - I want to just download the game on my other accounts device (The only device on the 3 family accounts on the microsoft site - SINCE
    WE CANNOT MERGE ACCOUNTS).

    2 hours later... and 1823 posts read that haven't helped... can someone please transfer the game to my ADMIN account in family OR let me choose a family device as my device on the account I purchased the game on??

    I have zero patience left for this lunacy.
     
    Zaiya, Apr 24, 2020
    #2
  3. angus Win User
    Settings can't be opened using the built-in administrator account


    Hello,
    Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
    I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
    I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
    Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
    I can access settings in Safe Mode but this will not allow me to create a new account.
    Any help/suggestions will be greatly appreciated.
    Cheers
     
    angus, Apr 24, 2020
    #3
  4. I bought a game while logged into the wrong account and can't access it

    Edge Search Does Not Permit Change of Region


    I got these suggestions from the Microsoft Community forum.No. 1 worked for me:

    Thank you for posting the query on Microsoft Community. I am glad to assist you on this.
    We have reproduce the issue here and we are able to access non-regional search for google using Microsoft Edge.
    I would suggest you to try the below steps and check if it helps.
    Step 1:
    Clear browsing data option of Microsoft Edge and check if you face the issue. To do so perform the steps below.

    1. Click on the More actions icon next to the feedback icon present on top right corner of the Project Spartan homepage.
    2. Select Settings and click on Choose what to clear.
    3. Check the boxes Browsing history, Cookies and saved website data and Cached data and files and click on Clear.
    Step 2:
    I suggest you to create a new user account and check if the issue occurs.

    1. Go to Settings.
    2. Choose Accounts and then select Family and other users.
    3. Select add someone else on this PC.
    4. Enter a user name and hit next.
    5. Click on Finish.
    6. Sign out from the current Account and Log into the new account.
    Step 3:
    It could also happen because of network issue. I suggest you to try with different network connection and check if it helps.
     
    hurricane51, Apr 24, 2020
    #4
Thema:

I bought a game while logged into the wrong account and can't access it

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