Windows 10: I bought a Microsoft Mouse and Keyboard Combo about 4 months ago. The USB receiver is...

The USB receiver works sometimes and sometimes doesn't. I can hear when it is not working because I get the tone from my computer that a USB device has been unplugged.The OS is Windows 10The machine is a HP ZBook Fury Mobile Workstation PC

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microsoft sculpt keyboard/mouse combo

This is the second keyboard combo I have received in as many days. I am having the same issue for both, so now I'm thinking maybe it's me, and that I need to ask someone from Microsoft's community instead of where I bought it from.....The back will not stay on my mouse after removing the USB dongle for wireless communication. The pictorial instructions clearly show the bottom cover on the mouse. Is it because the dongle isn't in there helping the magnets keep this on? Does it matter whether this thing is on there or not? Thanks in advance!

 

How to troubleshoot the USB receiver mouse lagging issue?

Hi there

We have this issue on one of our machines. It has a lag on the mouse as well occasionally on the keyboard as well. The mouse and keyboard are using a single USB receiver. It's random but yesterday it happen regularly.

What the troubleshooting steps so far:

* The machine has 2 USB ports and tried all of them it's same issue
* Update the driver - it's pretty generic and it's updated
* The trackpad is fine and built-in keyboard - no lagging
* Tested those 2 USB mouse and keyboard on other machine - worked well - no lagging
* Tested with other USB receiver mouse only and it's not bad as the current one but it can see the lagging.
* Bought a new HP mouse and keyboard USB receiver, tested and it's same result.
* Use the Bluetooth mouse and wired keyboard. Worked well - NO lagging so far for last 2 days !!!
* Been escalated to Dell Support as well - but no news as yet

Not sure what causing this. Any ideas?

This is our environment:
Dell Latitude laptop
Dell monitor
Windows 10 Version 2004
Toshiba Dynadock docking station
Microsoft USB mouse and keyboard
HP USB mouse and keyboard
Microsoft Bluetooth mouse
Microsoft wired keyboard


I'm appreciated your help and pointer.

Thanks