Windows 10: I called support and got the callback. the agent was not a support agent

Discus and support I called support and got the callback. the agent was not a support agent in Windows 10 Network and Sharing to solve the problem; The only support to address Windows 10 internet connection failures. I received was a new case number. No one is answering at this point. Note, the... Discussion in 'Windows 10 Network and Sharing' started by Steve300Z, Nov 16, 2019.

  1. Steve300Z Win User

    I called support and got the callback. the agent was not a support agent


    The only support to address Windows 10 internet connection failures. I received was a new case number. No one is answering at this point.

    Note, the internet has been around for almost 30 years and Windows still can't handle it.

    :)
     
    Steve300Z, Nov 16, 2019
    #1

  2. Inappropriate Support from the agent..?

    I agree Sir but the agent tried to rate herself in the feedback page and she forcibly closed everything .

    atleast the agent should have took permission before deleting and educate the customer that their will be no issue in doing such ...!!

    Sir i have sorted the issue in my device but my issue is about the support team . If someone looks up the old cases they will come to know how the agents supporting their customers , many people are facing the same problem "
    i certainly felt that agent had no proper knowledge about what she was doing " Sorry to say that .

    Thank You for your support and replies
     
    udaykumar5, Nov 16, 2019
    #2
  3. Inappropriate Support from the agent..?

    i recently took a support from Microsoft agent and she spoiled my computer, i asked her to increase the size of my c drive but she ended up deleting the windows update and she close all the website ,also the feedback page and she shutdown my system forcibly
    . i requested for the reference number but she never gave me one ..! SHE DISCONNECTED ME FROM EVERYTHING . agent never acknowledged to any of my request and was busy doing her things and due to her i missed my class session . Please Take my case favorably
    because there might be many people like me who seek for proper support and agents like this are creating bad impression on Microsoft..!!!


    I called support and got the callback. the agent was not a support agent f2baa32a-76d7-4e01-a5d4-8bde9b145dac?upload=true.png
     
    udaykumar5, Nov 16, 2019
    #3
  4. Argel Obm Win User

    I called support and got the callback. the agent was not a support agent

    Disable Virtual Agent

    Hi,

    The Virtual Agent on the support page of Microsoft is a feature and part of the web page. If you really want to disable it, you can refer to the steps provided by other community member in this thread as a workaround. If you want the support page of Microsoft
    to have an option to disable the Virtual Agent, you can refer to the reply of
    Mark Isi
    .

    Regards.
     
    Argel Obm, Nov 16, 2019
    #4
Thema:

I called support and got the callback. the agent was not a support agent

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