Windows 10: I cannot log into Windows. The message is "wrong password" or "Your device is disconnected.

Discus and support I cannot log into Windows. The message is "wrong password" or "Your device is disconnected. in Windows Hello & Lockscreen to solve the problem; I cannot access my Microsoft account through my desktop computer. It worked 3 days ago, but now all I get is a "bad password" and, even more... Discussion in 'Windows Hello & Lockscreen' started by JohnnyCrouse898, Oct 12, 2021.

  1. I cannot log into Windows. The message is "wrong password" or "Your device is disconnected.


    I cannot access my Microsoft account through my desktop computer. It worked 3 days ago, but now all I get is a "bad password" and, even more frustrating, that "Your device is disconnected. Can anyone help please?

    :)
     
    JohnnyCrouse898, Oct 12, 2021
    #1
  2. Vayra86 Win User

    Gmail "Critical security alert" message, hacking attempt blocked (long post)

    This is not true, it depends how and when you used 2FA. I never get security tokens from Google, I just get an email notification asking if it was me with a button to click, and only if the IP / device used is not in the registered devices list on the account.

    That said, if you get these kinds of messages, it means someone knows your password and you need to change that on ALL accounts you have, not just Google.
     
    Vayra86, Oct 12, 2021
    #2
  3. Can't change password to log in windows or add pin

    Hello Mathieu,

    The issue you are experiencing may have something to do with your profile or with the Windows components of your device. That being said, we will be performing some troubleshooting steps to isolate the cause of this problem. To start, we suggest that you
    change your password via https://account.microsoft.com/. Here's how:


    Once done, log in your account to your device using the new password. Please post back with the result for further assistance.
     
    Charianne Per, Oct 12, 2021
    #3
  4. I cannot log into Windows. The message is "wrong password" or "Your device is disconnected.

    Can't log in "device not connected" Windows 10 after update

    Hi,

    To help you with your concern, kindly perform the following:

    • Make sure that your device is properly connected to a network. Restart your PC then try to log in again.
    • If it doesn't work, disconnect and reconnect your device from the network.
    • Connect your device using a wired connection and check if the issue persists.

    After doing the steps above and the same instance occurs, reset your account password
    here using other device. Restart your PC then try logging in again.

    Let us know if you need further assistance.
     
    Gerdimae Sal, Oct 12, 2021
    #4
Thema:

I cannot log into Windows. The message is "wrong password" or "Your device is disconnected.

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