Windows 10: I cannot login to my Microsoft due to error: AADSTS50000

Request Id: 80f9ef08-08cf-4ab2-9c61-3bef02d44500Correlation Id: 0362ced1-4a73-45d7-8a59-5a64bcf78ce3 Timestamp: 2025-06-05T22:55:01Z Message: AADSTS50000: There was an error issuing a token or an issue with our sign-in service. I cannot log in to my personal Microsoft account on any browser or device due to this error, even after clearing every cache and resetting my Microsoft password. I have checked the troubleshooter for the solutions to this problem, but I have never used or had an account with Azure or Entra. So I have no idea how to fix this error.

:)

 

microsoft not login in

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you receive an error when you try to upgrade Windows and use Store.



It would be great if you can help us with the details requested below:

• How are you trying to upgrade Windows?
  
• When do you get the error in Store?
  
• When you say, “microsoft not login in” where are you trying to login?
  
• Which build version of Windows is installed on the computer? To check type: winver in the search bar on the Taskbar and hit Enter.
  

For Windows Update issue, I would suggest you to refer the steps mentioned in the article

Fix Windows Update errors and see if that helps.



For Microsoft Store, I would suggest you to try resetting Microsoft Store cache. Press the
Windows Logo Key + R to open the Run dialog box, type
wsreset.exe, and then select OK.



The error 0x80072EE7 indicates a connection issue. I would suggest you to try changing the network connection and see if that makes a difference.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Microsoft Login

Hi Gourmage,

Thank you for posting in Microsoft Community.

I suggest you to perform Safe Mode with Networking and then try to change the password.

Method 1: Safe mode.

Please follow below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Startup Settings.
    
  • 
    Click on Restart.
    
  • 
    Login to Microsoft Account and create a new administrator account.
    

If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

Method 2:
Activate Inbuilt Administrator Account.

Follow the below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Command Prompt and enter following command.
    
    net user Administrator /active:yes
    

Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

net user Administrator /active:no

Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.

Thank you.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.