Windows 10: i cannot respond in the support chat i want to start a new chat

i cannot respond in microsofft chat there is no place to answer when i connect]

:)

 

Chat room?

Another site I was moderator of has a Java chat room where members can just join and chat. I was wondering why we don't have something like that here? My other site has about 220,000 members, I don't see why this site can't have one. It would be really helpful to a lot of members who can get help in real time. I know people respond to threads here nearly instantly sometimes, but its still nice to be connected with a chat room filled with people discussing a variety of things. I have to imagine this has been suggested before, so I assume it was thought about and denied already in the past...but I wonder why? It seems like such a great idea, and this is the right kind of site to make good use of a chat room.

 

Chat room?

we all respond to posts quick enough . . . it kinda renders chat almost useless

 

Ms support chat service, procedure changed?

When I have got totally stuck and even this Forum has not helped, I have on a number of occasions got the issue resolved via the MS Support Chat Service, so I tried this with regard to the total failure of Bluetooth. This time the experience was quite different and not satisfactory. In the past the Chat has been conducted via Chat Windows and sometimes the issue has been sorted by the Tech Advisor taking over control of my PC remotely. Now it seems to be different. The Chat was largely conducted via email which I found slow and confusing, though there was some to and fro between email and a Chat window. Maybe it will improve with experience. There was no offer to take remote control and nothing was achieved, I was just advised to try (from memory) a 'Clean Boot', or was it a 'Repair Boot'?

Before I try again I would welcome an explanation of the fix suggested plus does anyone have any experience of the new arrangement for getting help via a Chat from MS?