Windows 10: I cannot sign in to my MS account even though I have checked to password and used 2 factor...

I just go round in circles - changing my password and then when I use the new PW finding it immediately declare incorrect. MS helpline is no help at all so any help from fellow sufferers would be greatly appreciated

:)

 

Surface Pro: Sign-in asks for MS Account Password

Hi,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• 
  Are you able to login to Windows?
  

I suggest you to again create PIN password and check if the issue persist

Follow the steps below and check if it helps.

• 
  Go to all settings.
  
• 
  Click on Accounts, under sign in options.
  
• 
  Select Add PIN and check if the helps.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Login Error on WP7 after changing Microsoft account to use 2 factor authetication

Hi John McArthur,



Thank you for your contribution to the forum. The issue with signing in after enabling two-factor authentication is fairly common, and the below text is an excerpt from our article about how to resolve it, located here:
http://support.microsoft.com/kb/2432933?wa=wsignin1.0



"If you turned on two-step verification for your Microsoft account, you will have to perform an extra step to sign in on Windows Phone. Windows Phone can't prompt you to enter a security code when you try to sign in. Therefore, you'll have to create a unique
app password to use when signing into Windows Phone with a Microsoft account that has two-step verification turned on.

To create a unique app password for your Microsoft account, go here:

• Two-step verification: Create app password
  (Sign in to your Microsoft account)
  

For more information, see the following Microsoft account help and how-to article:

• Two-step verification: FAQ
  (How to use two-step verification with your Microsoft account)
  

After you create an app password for your Microsoft account, enter it as your password on Windows Phone. To do this, go to Settings
> Email+Accounts. Tap Microsoft account, enter your app password, then tap Done."



This should resolve the issue you were running into quite nicely. Please let us know if you require any further assistance in this matter.



Regards,

 

Surface Pro: Sign-in asks for MS Account Password

Does anyone have any further suggestions on this? Thanks