Windows 10: I cannot sign in to my MS account even though I have checked to password and used 2 factor...

Discus and support I cannot sign in to my MS account even though I have checked to password and used 2 factor... in Windows Hello & Lockscreen to solve the problem; I just go round in circles - changing my password and then when I use the new PW finding it immediately declare incorrect. MS helpline is no help at... Discussion in 'Windows Hello & Lockscreen' started by Meghugs, Nov 21, 2020.

  1. Meghugs Win User

    I cannot sign in to my MS account even though I have checked to password and used 2 factor...


    I just go round in circles - changing my password and then when I use the new PW finding it immediately declare incorrect. MS helpline is no help at all so any help from fellow sufferers would be greatly appreciated

    :)
     
    Meghugs, Nov 21, 2020
    #1
  2. Arun B J Win User

    Surface Pro: Sign-in asks for MS Account Password

    Hi,



    Thank you for posting your query in Microsoft Community.



    I understand your concern and will assist you to resolve this issue.


    • Are you able to login to Windows?


    I suggest you to again create PIN password and check if the issue persist

    Follow the steps below and check if it helps.


    • Go to all settings.

    • Click on Accounts, under sign in options.

    • Select Add PIN and check if the helps.


    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Nov 21, 2020
    #2
  3. Sam P. Win User
    Login Error on WP7 after changing Microsoft account to use 2 factor authetication

    Hi John McArthur,



    Thank you for your contribution to the forum. The issue with signing in after enabling two-factor authentication is fairly common, and the below text is an excerpt from our article about how to resolve it, located here:
    http://support.microsoft.com/kb/2432933?wa=wsignin1.0



    "If you turned on two-step verification for your Microsoft account, you will have to perform an extra step to sign in on Windows Phone. Windows Phone can't prompt you to enter a security code when you try to sign in. Therefore, you'll have to create a unique
    app password to use when signing into Windows Phone with a Microsoft account that has two-step verification turned on.

    To create a unique app password for your Microsoft account, go here:


    For more information, see the following Microsoft account help and how-to article:


    After you create an app password for your Microsoft account, enter it as your password on Windows Phone. To do this, go to Settings
    > Email+Accounts. Tap Microsoft account, enter your app password, then tap Done."



    This should resolve the issue you were running into quite nicely. Please let us know if you require any further assistance in this matter.



    Regards,
     
    Sam P., Nov 21, 2020
    #3
  4. Andy_H20 Win User

    I cannot sign in to my MS account even though I have checked to password and used 2 factor...

    Surface Pro: Sign-in asks for MS Account Password

    Does anyone have any further suggestions on this? Thanks
     
    Andy_H20, Nov 21, 2020
    #4
Thema:

I cannot sign in to my MS account even though I have checked to password and used 2 factor...

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