Windows 10: I cannot sign onto my Surface Pro with Windows 11 - I get a "Your credentials cannot be...

I have a Surface Pro using Windows 11. I cannot sign on - I get a "Your Microsoft credentials cannot be verified" message. I follow the prompts, but it goes into an endless loop, taking me in circles. I've tried restarting with the shift key depressed, every F key known to man lol and get nowhere. The Microsoft website is absolutely worthless. It won't let me chat, and calling is a joke. Please help.

:)

 

Windows 11 install on new Surface Pro

Installing Windows 11 on a new Surface Pro or any compatible PC involves aseries of steps. please note

that the process can very slightly depending on the specific model of Surface Pro you have and the

harware requirements for windows 11. Here is a general guide to help you instal Windows 11 on a

campataible surface Pro:

Before You Begin:

1. Check System Requirements: Ensure that your Surface Pro meets the minimum system requirements for Windows 11. These requirements may include a compatible processor, a certain amount of RAM, and TPM 2.0 support.
   
2. Backup Data: Before proceeding, back up any important data on your Surface Pro to prevent data loss during the installation process.
   

Installation Steps:

1. Download Windows 11: Visit the official Microsoft website to download the Windows 11 installation media. Microsoft usually provides tools for creating bootable USB drives or ISO files.
   
2. Create Installation Media: Use the downloaded Windows 11 installation files to create bootable media. You can either create a bootable USB drive using tools like Rufus or use the Media Creation Tool provided by Microsoft.
   
3. Insert Bootable Media: Insert the bootable USB drive with the Windows 11 installation files into your Surface Pro.
   
4. Boot from USB Drive: Restart your Surface Pro and boot from the USB drive. You might need to change the boot order in the BIOS/UEFI settings to prioritize the USB drive.
   
5. Install Windows 11:
   
   • Follow the on-screen instructions to begin the Windows 11 installation process.
     
   • Choose your language, time, keyboard input, and other preferences.
     
   • Enter your Windows 11 product key if prompted.
     
6. Partition and Install:
   
   • When prompted, select the partition where you want to install Windows 11.
     
   • Follow the installation wizard to complete the installation process.
     
7. Set Up Windows 11: After installation, follow the initial setup process, including creating or signing in with a Microsoft account, choosing privacy settings, and customizing your desktop.
   
8. Install Drivers: Visit the official Microsoft Surface support website to download and install any necessary drivers and firmware updates for your specific Surface Pro model.
   
9. Install Software: Install your desired software and applications. You can download and install software from the Microsoft Store or other trusted sources.
   
10. Windows Updates: Make sure to keep Windows 11 up to date by regularly installing Windows updates through the Windows Update feature.
    

Regard!

...

 

Surface Pro 4 Log in issues

Hello Bex,

For us to help you suggest steps to resolve the issue, we would like to know some information:

• Did you get any error messages when signing in to your account?
• Have you made any significant changes prior to this issue?
• Have you tried to login using a different Microsoft account or local account on the computer?

We suggest that you try the troubleshooting steps provided by Ashish Sondhi on this

link.

Post us back with the result.

 

New Surface Pro 4

Hi Dave,

In Windows 10, it is possible to sync your settings across your Windows device. To do this, you have to use one
Microsoft account as your sign-in credentials for the devices that you want to be synchronized. Visit this
link for further information and steps on how to sync settings on Windows 10 devices.

With regard to syncing your files on your Windows devices, we highly suggest using OneDrive. Visit these links for your reference:

• Using OneDrive on Surface.
• OneDrive on your PC.

Let us know if further assistance is needed.