Windows 10: I can't access the settings page for xbox.com

Discus and support I can't access the settings page for xbox.com in Windows 10 Gaming to solve the problem; As said above, I can't load the web-page. When I attempt to, from either the app itself or from links on the browser it begins loading but then loads... Discussion in 'Windows 10 Gaming' started by Flame_14, Sep 30, 2018.

  1. Flame_14 Win User

    I can't access the settings page for xbox.com


    As said above, I can't load the web-page. When I attempt to, from either the app itself or from links on the browser it begins loading but then loads up a different Microsoft support page (here: https://support.microsoft.com/en-gb/help/4026796/microsoft-account-change-childs-xbox-privacy-online-safety-settings). Initially I thought it was due to some parental settings but upon further inspection I realised this account doesn't (or at least shouldn't) have parental locks or anything on it (parents never set that up). I've tried logging in to Xbox.com alone but that doesn't work, I "login" only for none of the xbox account pages to load and the "sign in" button unresponsive (as it doesn't show the profile in anyway at all). Any help would be appreciated as I need to edit some of those settings!

    :)
     
    Flame_14, Sep 30, 2018
    #1

  2. Xbox clubs don't work

    Hi,

    Synchronization failure of the account's settings to the Xbox Live server is a possible factor why you're encountering this issue. For us to determine the root cause, kindly answer the following questions:

    • Are you referring to joining clubs on the Xbox app or Xbox One?
    • Is this the first time you're trying to join clubs?
    • Do you have an access to the parent account?
    • Have you made any changes to the device and the Xbox account before encountering this issue?
    If you have an Xbox One console, we suggest that you visit this
    link
    and follow the steps on how to change the privacy settings for clubs. The steps on that page will synchronize the changes you've made across all devices as long as you're using the same Microsoft account.

    Refer to this
    link
    for more information regarding Xbox One online safety and privacy settings for parents and children.
     
    Catherine Cus., Sep 30, 2018
    #2
  3. I dont can open on windows 10 xbox settings

    Hi Andro,

    We'd like to gather more information for us to assist you better with this Xbox settings concern. Kindly answer the following questions:

    • Where do you access this Xbox settings? Is it via the Xbox app?
    • Do you get any error message when accessing it?
    • Any troubleshooting steps you've tried so far?

    We'll be looking forward to your reply.
     
    Michelle Vil, Sep 30, 2018
    #3
  4. Stun127 Win User

    I can't access the settings page for xbox.com

    xbox gold and live

    I have a GOLD subscription and my son is listed as a family member. Yet when he is on the xbox he is not a gold customer and does;t seem to have access to xbox live. any suggestions?

    Moved from Community Participation Center
     
    Stun127, Sep 30, 2018
    #4
Thema:

I can't access the settings page for xbox.com

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