Windows 10: I can't cancel software trial from Microsoft Store

While still in trial mode there was no option to manage the account in any way that would affect auto billing/renewal, nor an option to cancel. MS keeps trying to bill me for $170. I called their number and got through one time and they were supposed to fix it. That was a month ago and I'm still seeing charge attempts. Now I am unable to get anyone on the phone at all. What am I supposed to do to stop this???



Fax Number - Free for 7 days
$169.99 past due
Pay now
Fax Number - Free for 7 days billing history
6/16/202077c00d14-a6d3-43c0-b98f-38761762cfbc
MasterCard **1978 needs attention
$169.99 charge failed
6/9/20201292116760
MasterCard **1978
$0.00

:)

 

Cancel a trial of Office365

I was trying to open a document and the system asked me to go on a trial for Office 365 ... Idiotically accepted ... since then about 45min ago I amtrying to cancel it ... impossible wthe fantastic tools showing in hergoing to subscription and cancel ...
doesnt allow me that I can cancel it. In the further notice it is shown I CANNOT cancel a trial ...then its shown WHEN THE TRIAL is over you have to paY for the whole term.... hello what is this.... ? Also the absolute marvelous virtual agent doesnt understand
that I SIMPLY want to cancel my trial ... asking me stupid questions leading to other questions not bringing it to the point ... and on top of that I want to be connected to a real agent ... the fantastic call back function is not able to make contact with
thetelephone numbers I have provided ..... I JUST WANT TO GET OUT of thst circle ... anybody at MICROSOFT can please stop that damn trial ... thank you

 

App disappeared from Microsoft store

Hello,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

• Which security software is installed in the computer?

Try the below steps and check if it helps.

Step 1: I would suggest you to clear the Store cache and check if the issue persists.

Press Windows key + R

Type wsreset.exe and press OK

Step 2: Disable the security software and check.

Important: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software,
you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Also, I suggest you run the Windows Store app troubleshooter and check.
Follow the steps:

• 
  Press Windows Key + X..
  
• 
  Click on Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  On the left pane, click on View All.
  
• 
  Click on Windows Store apps to run the troubleshooter.
  

Hope this helps. If you face any issues with Windows, do get back to us. We will be happy to assist you.

 

I cannot download Sea of Thieves on PC from microsoft store.

Hi Christopher,

Sorry for the delayed response. We identified this issue regards downloading Sea of Thieves from Windows Store App and we still working on it to fix the problem. As a workaround, we suggest following the steps below:

• Cancel all existing download on the Store app.
• Start the download of Sea of Thieves once again.
• As soon as the download starts, immediately restart the computer.
  
• After the reboot, do not launch the Store app instead wait for the passive download which you can check in the Action Center. Then it will automatically install by itself and then open the game without any issues.
  

For any results, please let us know.