Windows 10: I can't delete cpuz149_x64.sys

Discus and support I can't delete cpuz149_x64.sys in Windows 10 BSOD Crashes and Debugging to solve the problem; So I recently got a virus and decided to reset my computer from scratch, but I just realized there is a file in my temp folder called... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Jose Morales_06, Nov 24, 2020.

  1. I can't delete cpuz149_x64.sys


    So I recently got a virus and decided to reset my computer from scratch, but I just realized there is a file in my temp folder called ''cpuz149_x64.sys'' and every time I try to delete it, it says ''cant be deleted because the file is opening in another program'' I tried safe mode and deleted all the files inside the temp folder including cpuz149_x64.sys '', and it actually let me delete the ''cpuz149_x64.sys'' file, but when I go back into normal windows, the file is still there and I realized that when I go back into normal mode the file has the same creation date as when I restart the pc, I've tried looking in task manager a service that has its same name which I couldn't find I can't delete cpuz149_x64.sys 46b4c7de-13d3-4c5b-a84a-1da3895c359a?upload=true.png I can't delete cpuz149_x64.sys 9ef37ebf-8b7c-49a0-8047-4058b74ad57d?upload=true.png , I also tried using multiple anti viruses like: Malware Bytes, Kaspersky, CCleaner and Windows security and none of them detected it. I've tried all I could think of and still nothing, and its also really complicated getting information on the internet about this, please I could really use your help on this. btw it only remains in the temp folder inside a folder called ''cpuz149''.

    :)
     
    Jose Morales_06, Nov 24, 2020
    #1
  2. __AW__ Win User

    BSOD IRQL_NOT_LESS_OR_EQUAL hall.dll ntoskrnl.dll

    Have you rebooted since uninstalling cpuz?

    cpuz149_x64.sys is still showing in the stack as being the cause.

    Path to driver - C:\WINDOWS\temp\cpuz149\cpuz149_x64.sys
     
    __AW__, Nov 24, 2020
    #2
  3. BSoD

    Hi Rob.

    I can't seem to delete the cpuz149_x64.sys file. it is located in C:/Windows/Temp/cpuz149

    Any suggestions on how to delete it?

    Edit: I had actually deleted those programs about a week or 2 ago.

    When i try to delete it, it says the file is open in another program

    Edit2: I figured it out, it was using a program called NZXT cam, i delete that and it is not showing up on DriverViewer anymore.

    Thanks

    Josh
     
    Joshiirawr, Nov 24, 2020
    #3
  4. I can't delete cpuz149_x64.sys

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (igdkmd64.sys)

    Hi Nezar,

    Thank you for posting on Microsoft Communities.

    I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

    What is the make and model of your computer?

    File igdkmd64.sys is the Intel Graphics Kernel Mode Driver for Microsoft Windows 8.

    I would suggest you to follow the steps provided below:



    Step 1:

    Uninstall the Device from Device Manager

    • Open Device Manager
    • Expand the Display Adapter section.
    • Find the Display card Driver.
    • Right click Display card Driver and select
      Uninstall.
    • Select the check box delete the driver software for this device.
    • Reboot the computer after uninstall process has finished.

    Step 2:

    Uninstall the Device Drivers from Program List in Control Panel

    • Click on start, select Control Panel
    • Now click on Programs and select Programs and Features.
    • Find the Display card Driver.
    • Right click Display card Driver and select
      Uninstall.
    • Reboot the computer after the uninstall process has finished.
    Hope this helps and do let us know if you need any assistance.
     
    Ruth Buruga, Nov 24, 2020
    #4
Thema:

I can't delete cpuz149_x64.sys

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