Windows 10: I can't import photos from my phone using the photos app

Discus and support I can't import photos from my phone using the photos app in Windows 10 Software and Apps to solve the problem; Every time I try to import using the photos app, it freezes or crashes as soon as I click on my import preference. I've tried repairing and resetting... Discussion in 'Windows 10 Software and Apps' started by LaurelEbert, Apr 26, 2020.

  1. I can't import photos from my phone using the photos app


    Every time I try to import using the photos app, it freezes or crashes as soon as I click on my import preference. I've tried repairing and resetting the app. I've tried import all, and since last import and neither works. I don't know if it is related, but I had to delete icloud since it was constantly requesting me to sign in. I'm using windows 10, and this all started since the last major update. I am using the latest ios for iphone.

    :)
     
    LaurelEbert, Apr 26, 2020
    #1
  2. Javo Win User

    iPhone Photos import to Windows 10 PC not working

    I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

    I want to use it the following way

    1. connect iPhone via USB to my Windows 10 PC
    2. open Microsoft "Photos" app
    3. click in the upper right on import > add from the device over USB
    4. select all photos and click import

    4th step is where it fails, with no usable message.

    • I have set the device as trusted on iPhone
    • I mostly don't see it in My Computer, therefore I cannot just copy
    • I tried uninstalling every driver and iTunes software
    • Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
    • it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
    • iTunes can successfully copy entire phone.

      Other attempts
    • I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
    • I tried using iTunes for Syncing the Photos
      • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
     
  3. Ruz San Win User
    importing photos

    Thank you for clearing that out. It looks like you are importing the files using the Photos app. When you import photos using this app, the files get imported into your Pictures library. To view these files, refer to these steps:

    • Open File Explorer.
    • On the list of folders on the left side of the window, click on Pictures. You shall see the photos imported from the SD card using the Photos app.

    Another option you have is to import the files solely using File Explorer. Here's how you can do it:

    • Connect the SD card into the computer.
    • Launch File Explorer.
    • Click on This PC.
    • Locate your SD card under Devices and drives.
    • Double-click on the SD card.
    • Manually choose which photos to move into your local folders. Right-click on each photo and choose
      Copy (Ctrl + C) then go to the destination folder then right-click on an empty space in the window and select
      Paste (Ctrl + V).
    • If you are importing all the photos, you can press Ctrl + A on the keyboard to select all of the files. Copy then Paste them into the destination folder.
    • If you are importing selective photos, hold the Ctrl key while clicking on the photos you want to copy. This will let you choose a number of photos instead of selecting all of them like what Step 7 suggests.

    Once you're able to get the hang of the tricks, importing photos will not be a challenge anymore.

    Tell us which method works best for you.

    We're here if you need more help.
     
    Ruz San, Apr 26, 2020
    #3
  4. I can't import photos from my phone using the photos app

    Photos App won't recognize my Windows Phone

    Hi,

    We appreciate you for being a part of Windows 10.

    I understand that the Photos app is not recognizing the Windows phone even though you can import the photos from the Windows phone through File explorer.

    Before proceeding, we need more information to help you better.


    • Did you tried to connect the Windows Phone to the other USB port and check to isolate the issue?

    • Is this the first time you are facing this issue with the Photos app after installing Windows 10?
    Kindly follow the below steps and check if it helps to fix the issue.

    Step 1:

    As you are able to import the photos from your phone through the File explorer, follow the below steps and check if it helps.


    • Make a folder called "testslide" (or whatever in File explorer)

    • Put 3 or 4 images which you have imported from the Windows phone to File explorer into the
      testslide folder.

    • Open Photos app, click on
      Setting
      (gear symbol) at the left bottom corner).

    • Choose Add a folder under the Sources.

    • Find this "testslide" folder and add the respective folder.

    • Now check whether the Photos app is showing the photos from the selected folder.
    Note: Try to turn off the option
    Show my cloud only content from One Drive in the Photos app settings menu and check to isolate the issue.

    If the issue persists, follow the below step.

    Step 2:

    I suggest you to run the Windows apps troubleshooter and check if it helps. Follow the below link to run the troubleshooter.

    Run the troubleshooter for Windows apps


    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

    Reference: I suggest you to refer to the section If your PC can’t find your device in the below article and check if it helps.

    Import photos and videos from a camera, phone, or DVD

    http://windows.microsoft.com/en-au/windows-8/import-photos-videos#troubleshooting

    The steps for Windows 8.1 applies to Windows 10 also.

    I hope the above information helps. Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

    Thank you.
     
    Kiran Kishore, Apr 26, 2020
    #4
Thema:

I can't import photos from my phone using the photos app

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