Windows 10: I cant load ark

Discus and support I cant load ark in Microsoft Windows 10 Store to solve the problem; i bought ark on microsoft and when I try and load it a pop up comes up and It says I that I need to go to the windows store to buy it, but on the store... Discussion in 'Microsoft Windows 10 Store' started by isaacedwards2, Jan 17, 2021.

  1. ISAACEDWARDS2
    isaacedwards2 Win User

    I cant load ark


    i bought ark on microsoft and when I try and load it a pop up comes up and It says I that I need to go to the windows store to buy it, but on the store it says I have already bought the game

    :)
     
    isaacedwards2, Jan 17, 2021
    #1
  2. MICHELLEMARTINEZ4
    MichelleMartinez4 Win User

    Ark Genesis and Ark Evolved

    I had bought Ark Genesis for my son last week and he downloaded it but it does not work. It does not even show up in his programs on his computer. When he was going thru Ark evolved and into Ark Genesis it loads half way and stops. I have called to
    get tech help on this issue and was transferred 3 times and then on eternal hold. I just disconnected the call because I could not hold any longer, it already had been 45 minutes. Now today Ark Evolved is not working. My son uninstalled it and went to reinstall
    it and it showing he has to purchase it. Something weird is going on with these Ark digital downloads. He is using a laptop. I purchased Ark Evolved last November thru Microsoft and he has been playing it since then on his laptop. It does not even show
    up under purchases now. We need help in fixing both issues or I need to get a refund at least for Ark Genesis since he has not been able to play it.
     
    MichelleMartinez4, Jan 17, 2021
    #2
  3. ANDRE DA COSTA
    Andre Da Costa Win User
    Andre Da Costa, Jan 17, 2021
    #3
  4. NARESH_K
    Naresh_K Win User

    I cant load ark

    Ark survival evolved dowload

    Hi,



    Thank you for writing to Microsoft Community Forums.



    Please note that we have two versions of
    ARK: Survival Evolved available on store:



    1. Xbox One Enhanced.

    I cant load ark 3f3e8035-d45a-4794-8581-6ba2c23f8874?upload=true.png


    This particular version is only available on Xbox One. ARK:
    Survival Evolved Xbox



    1. Xbox Play Anywhere.

    I cant load ark 5567ef09-31cd-4f2a-a8a4-a4acf13167fe?upload=true.png


    This version can be downloaded on Xbox as well as Windows PC. ARK: Survival
    Evolved Anywhere    .



    Could you please confirm which of the above versions of ARK: Survival Evolved have you purchased?



    Please reply so that we can help you further.
     
    Naresh_K, Jan 17, 2021
    #4
Thema:

I cant load ark

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