Windows 10: I cant log in to my laptop

Discus and support I cant log in to my laptop in Windows Hello & Lockscreen to solve the problem; Hello all. Please kindly help me. I tried to log onto my laptop and I cant using the PIN. its says. 'something happened and your PIN isn't available'... Discussion in 'Windows Hello & Lockscreen' started by Shakirat OpeyemiAkinleye, May 22, 2020.

  1. I cant log in to my laptop


    Hello all.


    Please kindly help me. I tried to log onto my laptop and I cant using the PIN. its says. 'something happened and your PIN isn't available' I tried singing in using the password, this is not working either.

    :)
     
    Shakirat OpeyemiAkinleye, May 22, 2020
    #1
  2. n-ster Win User
    n-ster, May 22, 2020
    #2
  3. Unable to log into laptop after changing password.

    Hi Marty,



    Thank you for writing to Microsoft Community Forums.



    We understand how difficult it could be and we appreciate the time and effort that you have taken to work this issue. However, in order to get clarity, we would need some more information regarding the issue.



    1. Were you using the “Old email (account) address” regardless of not using laptop?
    2. Are both the email addresses linked?
    3. Could you please let us know, where exactly you get prompt for the password for the “Old email address” in the desktop?
    4. What is the exact error message you get when you try to log in to laptop?
    5. Does your desktop has two user profiles?

    In the meantime, we would suggest you to follow the steps mentioned below and check.



    You would need to have internet connection in laptop, so that the password change could get updated and it seems that the laptop is not connected to the internet, we would suggest you to connect Ethernet cable to laptop and then
    try logging in to the laptop with the new password for the old email address.





    We await your response.
     
    Manjunath_H, May 22, 2020
    #3
  4. Jelo Sen Win User

    I cant log in to my laptop

    Windows 10 freezing at log in

    Hello Frank,

    A failed update or one-time startup process can sometimes cause stopping, freezing, or reboot-loop issues during the login process. To isolate the issue, we suggest that you answer the following questions:

    • Do you have a USB device attached? If yes, can you remove the device and log in again.
    • Have you tried turning off the WiFi feature in your laptop before logging in?
    • How about running a Startup Repair in your Windows 10 laptop? (Boot to Advanced Startup Options>Click on Troubleshoot> Click on Advanced options> Click on Startup Repair)
    • Aside from the above steps, what other troubleshooting steps have you done so far?

    Looking forward to your response.
     
    Jelo Sen, May 22, 2020
    #4
Thema:

I cant log in to my laptop

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