Windows 10: I can't login with my pin and not receiving code in my email either

I have a Lenovo laptop. All of a sudden I cannot login with my pin even though I remember the pin and just used it a few days back. When I click I forgot pin, it asks to send code to my email and enter the code. When I check my email I have not received a code. It's been two days and I have not received a code in my hotmail account that is displayed on the screen. I do not want to lose my data on the computer. Please help.

:)

 

Login pin issue

Hello Astrix Venom

Welcome to the Microsoft Community.

It seems you're facing a multi-layered issue primarily with the login PIN for your Microsoft account, coupled with security information changes and challenges in receiving a verification code to your main email. Let's address these issues step by step to help you find a resolution.

1. PIN Login Issue with Error 0x000006d

The error code "0x000006d" with the sub-status "0xc0070016" generally indicates a problem with the PIN login process, possibly due to incorrect PIN attempts or a mismatch in the security information. It's clear you believe your PIN is correct, so this might hint at underlying issues with your account's security settings or the device itself.

2. Security Info Change Pending

Microsoft has a security feature that imposes a waiting period when you attempt to change your security information (like an alternative email). This is to protect users from unauthorized changes to their account. Unfortunately, if you've been notified that you must wait a month for these changes to take effect, there's typically no official way to expedite this process. This waiting period is designed to ensure that the rightful owner is making the request.

3. BitLocker Key Request

If you need your BitLocker recovery key to reset your PIN via the command prompt, the usual advice is to check a few places where it might have been stored:

1. Microsoft Account: If you were signed into your Microsoft account when you activated BitLocker, your recovery key might be saved there. Visit the Microsoft account recovery key page.
   
2. Printed Document: If you printed your recovery key when BitLocker was activated.
   
3. Saved File: If you saved the recovery key to a file, check your backups or any drives you might have used.
   
4. Azure Active Directory Account: If your device was ever joined to a business or school, the key might be stored in the Azure AD account used for that purpose.
   

Immediate Steps to Take

1. Verify Account Security Information: Since you mentioned that your alternative email is lost, it's good that you've initiated a change. Unfortunately, if Microsoft imposes a one-month wait for security reasons, you must wait unless there's another verification method available on your account.
   
2. Check for BitLocker Key: Follow the suggestions above to locate your BitLocker recovery key.
   

Additional Suggestions

Check Spam/Junk Folder: For the verification code not received, ensure to check your spam or junk folder. Sometimes emails from Microsoft can end up there.

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

Best Regards

| Microsoft Community Support Specialist

 

Received error code 0x80280013 when I try to login with my pin

When I try to login with my pin, I receive error code 0x80280013 something went wrong and your pin isn't available. When I tried to change my pin it says we weren't able to setup your PIN. You can try again, or skip this step and set up a PIN later. When I click skip for now, it sends my back to the lock screen. I'm not given any other option to sign in other than using my PIN, No option to use my password. Can't login to my Laptop at all.

 

Received error code 0x80280013 when I try to login with my pin

When I try to login with my pin, I receive error code 0x80280013 something went wrong and your pin isn't available. When I tried to change my pin it says we weren't able to setup your PIN. You can try again, or skip this step and set up a PIN later. When I click skip for now, it sends my back to the lock screen. I'm not given any other option to sign in other than using my PIN, No option to use my password. Can't login to my Laptop at all.