Windows 10: i cant open my games on microsoft store

Discus and support i cant open my games on microsoft store in Microsoft Windows 10 Store to solve the problem; i just bought the xbox game pass and when i try to open my games i just get this error message 0x803F8001. I have tried to fix the problem for a while... Discussion in 'Microsoft Windows 10 Store' started by Benjabra, Jun 10, 2021 at 4:47 PM.

  1. Benjabra Win User

    i cant open my games on microsoft store


    i just bought the xbox game pass and when i try to open my games i just get this error message 0x803F8001. I have tried to fix the problem for a while now but it wont work.

    :)
     

  2. Microsoft Store games won't open

    Oh. And what is your suggestion if I cannot open Gears of War 4, a 40 gb game, cannot open Netflix, and none of the store applications???

    reinstall these? it costs me 6 hours almost.
     
    welcomerobots, Jun 10, 2021 at 4:49 PM
    #2
  3. Using games from the microsoft store

    Based on the results you've obtained, this can be an issue with the Windows Store which affects the digital games you’ve downloaded from it. We suggest manually resetting the Windows Store cache. Here are the steps:

    • Press the Windows + R keys to open the Run dialog box.
    • Type WSReset.exe and click OK.
    • The Store and a command prompt will now open with any message. The command prompt will automatically close after the Store's cache has been reset.
    Once done with the reset, kindly click this
    link
    and follow the steps on how to check for updates for apps and games from Windows Store. Search if there are any updates available for the affected game.

    Keep us updated with the progress.
     
    Catherine Cus., Jun 10, 2021 at 4:49 PM
    #3
  4. i cant open my games on microsoft store

    Minecraft installation in Microsoft store

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Windows 10 version and Build installed? (Type
      winver in Windows search/Run command)
    • Do you have any non-Microsoft antivirus program installed?
    • Does this issue occur for all games & apps from the store?
    • What is the date and time on the PC and ensure it is correct?
    • Do you get any error message or code?

    Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

    Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
    Run dialog box, type wsreset.exe, and then select OK.

    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

    Step 2: Run the Windows Store Apps Troubleshooter: Select the
    Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

    Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

    Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

    create a local user or administrator account in Windows 10
    .

    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
Thema:

i cant open my games on microsoft store

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