Windows 10: I can't play the games I have downloaded form the Microsoft Store

Discus and support I can't play the games I have downloaded form the Microsoft Store in Microsoft Windows 10 Store to solve the problem; I just started a 14-day Game Pass free trial and have downloaded 3 games to my PC (Super Lucky's Tale, Snake Pass and Rush). They will all launch but... Discussion in 'Microsoft Windows 10 Store' started by Ed_155, Nov 18, 2018.

  1. Ed_155 Win User

    I can't play the games I have downloaded form the Microsoft Store


    I just started a 14-day Game Pass free trial and have downloaded 3 games to my PC (Super Lucky's Tale, Snake Pass and Rush). They will all launch but no button presses register in the game so I can't get past the splash screen on any game.


    Nothing at all happens on Rush and Lucky, but on Snake Pass it does sort-of register a button press as when I hit a keyboard button, a message saying 'press Enter to start' appears, but hitting enter does nothing except it plays a kind of negative sound, like eh-ah (like it's saying, no, we can't start). And when I press a button on my controller, a message saying 'press A to start' appears, but pressing A (on the controller) does nothing except give the negative sound again.


    What is going wrong here please?

    :)
     
    Ed_155, Nov 18, 2018
    #1

  2. microsoft store games won`t play

    when I download a game from the Microsoft store it won`t play

    the splash screen appears then goes

    I have a core i5 with an nvidivia graphics card I tb hdd and 8 gb ram

    I have tried the diagnostic for microsoft store and it say cache may need fixing.
     
    garrywilliams1, Nov 18, 2018
    #2
  3. DaveM121 Win User
    how can i download games from play store

    Hi Arman

    Do you mean the Play Store or the Microsoft Store?

    The Play Store only provides Android games, which cannot run on Windows, unless you install an Android Emulator like BlueStacks

    To download games form the Microsoft Store, you should just need to sign in with your Microsoft Account to download free games or purchase paid for games, are you getting an error when you try to do that?
     
    DaveM121, Nov 18, 2018
    #3
  4. I can't play the games I have downloaded form the Microsoft Store

    microsoft Solitaire games Wont load and can't download any new games from Store

    Hi Mosey,

    Thank you for posting your query on Microsoft Community.

    I understand that you are facing problem with Microsoft Store Apps and games.

    It would be grateful if you can reply to this question in order to assist you further:

    • Do you receive any error message or code when you try to play the games or download games from Windows Store?
    • What happen when you try to play the Microsoft Solitaire collection games?
    • Do you face issue only while downloading games or even other apps from Windows Store?

    Note: Basic information on Apps

    • UAC (User Account Control) must be enabled.
    • To access the Windows Store and to download and run apps, you need an active Internet connection and a screen resolution of at least
      1024 x 768.
    • To snap apps, you need a screen resolution of at least
      1366 x 768.
    • Make sure video card driver is updated.
    • Make sure that Date and Time in your device is correct and up-to date.

    Let's try the below steps and check if it helps:

    Step 1: Try clearing the Store Cache:

    • Press the Windows key + R keys.
    • In the Run window, type
      WSReset.exe
      and click “Ok”.
    Step 2: Also I would suggest you to run
    Windows Store Troubleshooter and check if it helps:

    1. Type Troubleshooter in the
    search bar
    and click on it from the list.

    2. Click on view all and select
    Windows Store Apps
    and click next.

    3. Follow the onscreen instruction.

    Let us know if the above methods helps to fix the Store issue. If the issue persists or you have any other issues with Windows, please do post it in Microsoft Community. We would be happy to assist you.

    Thank You.
     
    Sangeeta Sarkar, Nov 18, 2018
    #4
Thema:

I can't play the games I have downloaded form the Microsoft Store

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