Windows 10: I cant scan from my network printer to my emails

I cant scan from my network printer to my emails

:)

 

Can't "Scan To" from printer. Please help!

The scenenario is the following:

We have multiple subnets in our network. One of them is the security one which is 10.224.2.xxx

Computer A is connected directly into it. Ethernet cable comes out of the wall and goes into her Intel NIC.

Computer B is also connected directly into it. However, ethernet cable comes out of the wall, goes into a dock and then through the USB cable, gets internet.

Computer C is connected to our wireless security network which is 10.224.4.xxx
This computer is allowed on the firewall to talk to 10.224.2.xxx

All three computer have Webroot SecureAnywhere installed. The printer is an EPSON Workforce WF-4640. IP is 10.224.2.122 / 255.255.254.0 / 10.224.2.1 gateway / no iPV6 / 192.168.50.18 & .19 are DNS's. Printer has static IP.

I proceeded to install the drivers on all three computers. Here is where the problem comes.

Computer A installs just fine. Finds the printer on the subnet and completes installation. I can print and scan FROM the computer. I can also scan FROM the printer. When I go to "Document Capture Pro", I can see scan to: COMPUTER A on the list.

Computer B also installs just fine. Finds the printer and completes the installation. I can print and scan FROM the computer, but I cannot scan FROM the printer. It just wont list COMPUTER B at all!. I tried plugging the ethernet cable directly into the laptop, but still, the printer will not show computer B in the scan to list.

Computer C the same story, but worse. I cannot finish the installation properly because it will not find the printer. It is obviously on a different subnet, but it will not let me type in the address so I just cancel the printer finder part. I manually go to control panel and adjust the IP parameters. Same thing, I can print and scan from the computer but cannot scan FROM the printer. It will not list Computer C in the list.

I have tripled checked the EPSON Scan software on each PC. Each has the IP parameters set properly. I have spent days installing and reinstalling drivers, but no luck. Printer has updated firmware. I tried disabling Windows firewall, nothing.
At first I wanted to think it was Webroot, since there is a review on Amazon from a guy that had the same problem, but using Norton. However, how come Computer A works just fine?
When I though it was the dock, I quickly found out it was not as explained in Computer B when I plugged it directly.

At this point, Im running out of ideas. Im not even sure where else to go.

 

Can't scan on network printer in Windows 10

Hi,

As you are facing issues with scanning on the printer connected under a network, do not worry we will help you with this issue.

This issue might have occurred due to corrupted/ outdated printer drivers, corrupted utility tool etc..

I suggest you to refer to the HP help article below, try the troubleshooting steps suggested and check if it helps.

Can't scan after upgrading to Windows 10

Hope it helps. Try the suggestions and update us the status of scanning on your device for further assistance.

Thank you.

 

Windows 10 upgrade will not allow access to network printers

Hi,

Thanks for posting your query on Microsoft Community.

This issue might related to permission to share printer.

I suggest you to remove the network printer and try adding it again and check if it helps

Follow the below steps:

Step 1: Make sure that, the printer is shared on the network in the primary computer.

Step 2: Remove the network printer.

a) Type Devices and printer in the search area on the task bar and select
Device and Printer.

b) Select the printer and click on
Remove Device button.

Step 3: Restart your system.

Step 4: Add the network printer
again.

a) Type Devices and printer in the search area on the task bar and select
Device and Printer.

b) Click on Add Printer.

c) Let Windows scan for the printer and if detected select the printer and click Next. If the
printer is not listed click "The printer that I want isn't listed" and skip to add printer by name or TCP/IP address.

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.