Windows 10: I can't sign in on my computer

Hello, i decided to wipe my hard drive clean yesterday since i was really running out of space. The problem is though that after it was done, im greeted with a "Other User" sign in option and none of my passwords or username works. I still have access to my Microsoft account but my pc is custom built and the usb wifi drivers arent installed now. Also someone has access to my emails even after i have changed my password and they are attempting to steal valuable data aka debit cards/bank info/ pay pal information and I'm honestly not sure what i can do to make this JUST STOP. Please help me , help myself so i can not deal with this ****

:)

 

I can't sign in windows store and I can't use acount microsoft to sign in windows

Hi,

Apologies for the late reply. Are you still facing the issue?

If yes, Please follow below suggestions:

What happens when you try to sign to Windows Store?

Please give us the complete error message if any.

For Windows store issue you may refer the following suggestion:

I would suggest you to refer to the following steps:

• 
  Press Windows +R Keys to open Run command
  
• 
  Type wsreset.exe and hit enter
  

Now, try to open store and see if that helps.

 

Can't sign into my computer

Hi Norma,

If you’re using a Pin to sign in to your PC, you may also need to use your
Microsoft account as the alternative sign-in option. If you're done using your Microsoft account password, we suggest that you follow the steps provided in this article
when you can't sign in to your Microsoft account.
Once you’re on the page, you may change your password by clicking the Reset your password link under the
Reset your password section, and then follow the on-screen instructions to complete the process. After recovering your account, sign in to your computer using your Microsoft account and your new password.

Let us know if you need additional assistance regarding your concern.

 

I can't sign in to my computer at home.

Hello,

This issue might have occurred due to an incorrect account information. For us to efficiently assist you, we would like to ask a few questions:

• Were there any changes made on your account/computer prior to the issue?
• Are you getting any error messages when you're trying to sign in to your computer?
• Are you using a Microsoft account? If yes, you may refer to the suggestions provided in this
  article on how you can get back into your Microsoft account as quickly as possible.

We look forward to your response.