Windows 10: I can't sign in using Windows Hello

Discus and support I can't sign in using Windows Hello in Windows Hello & Lockscreen to solve the problem; Whenever I try signing into my laptop, I don't get the option to sign in with my fingerprint scanner. In settings, all of the Windows Hello sign-in... Discussion in 'Windows Hello & Lockscreen' started by BereniceVega, Sep 13, 2021.

  1. I can't sign in using Windows Hello


    Whenever I try signing into my laptop, I don't get the option to sign in with my fingerprint scanner. In settings, all of the Windows Hello sign-in options say, "Something Went Wrong". I have already tried: Disabling and enabling the fingerprint scanner driverUninstalling the fingerprint scanner driver and reinstalling it

    :)
     
    BereniceVega, Sep 13, 2021
    #1

  2. My hello sign in stopped working.

    Hi,

    This problem that started after installing the last Windows update might be caused by outdated or corrupted device drivers. For us to better assist you, we'll be needing additional information:

    • Are you pertaining on Windows Hello sign-in? If yes, does it mean that the facial recognition is not working?
    • Is there an error message displayed when using Windows Hello?

    Meanwhile, it is better to check the status of Windows Hello sign-in option in your computer. To check the Windows Hello status, follow these steps:

    • Click the Start button and select the Settings
      icon.
    • Choose Accounts from the list.
    • Select Sign-in options in the left pane of the window.
    • Under Windows Hello, kindly check the status of it.

    As an initial troubleshooting step, we suggest keeping the device drivers like camera driver up-to-date. For your reference, check this article on how to
    update drivers in Windows 10.

    We'll keep an eye out for your response.
     
    Gerard Qui, Sep 13, 2021
    #2
  3. Face sign in is missing in windows hello

    Hi Suvajit,

    Thanks for posting your query on Microsoft Community.



    As per your query, I suggest you to change the Sign In option and check if it helps.

    To change Sign In option, follow the below steps.


    • Type Setting in the search area on the taskbar and select
      Settings.

    • Select Accounts.

    • Select Sign In option on the left panel.


    Reply to us with the status of your issue. We will be happy to assist you.
     
    Santosh_Rai, Sep 13, 2021
    #3
  4. I can't sign in using Windows Hello

    windows hello

    Hello,

    Windows Hello is a more personal way to sign in to your Windows 10 devices with just a look or touch.

    You can change the Windows Hello settings by following these steps:

    • Open Settings.
    • Select Accounts.
    • Under Sign-in options, you can change and choose the way you want to sign-in.
    We'll keep an eye out for your response.
     
    Antoneth Ber, Sep 13, 2021
    #4
Thema:

I can't sign in using Windows Hello

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