Windows 10: I can't spend the money in my Microsoft account

My little brother has been trying to purchase a thing called "Premium" on a game in the Windows 10 Microsoft store called Roblox. But when he tried to buy it, it doesn't show that he can use the $5.00 in his Microsoft account to pay for it. It shows that he can add options to pay but, when he clicked on it, there was no option to use the money in his Microsoft account to pay for Premium. I have looked it up on both Bing and Google, not nothing was there to help with the problem. I was wondering if anyone can help us with this problem.

:)

 

Get money back from my account

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to make payment from your Microsoft account.



I would suggest you to refer the steps mentioned in the article
Troubleshoot problems when paying for something from Microsoft Store.



However, I would suggest you to get in touch with the
Accounts & Billing team, and they will help you with appropriate details.



For additional information, see
Spend the money in my Microsoft account and

Limits on the money in your Microsoft account.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Get money back from my account

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to make payment from your Microsoft account.



I would suggest you to refer the steps mentioned in the article
Troubleshoot problems when paying for something from Microsoft Store.



However, I would suggest you to get in touch with the
Accounts & Billing team, and they will help you with appropriate details.



For additional information, see
Spend the money in my Microsoft account and

Limits on the money in your Microsoft account.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Microsoft Money Plus Sunset will not close.

Hi Brumby,

For us to better assist you with your Microsoft Money Plus Sunset concern, we’d like to know the following:

• How long has this been happening?
• Have you made any changes to the computer before this happened?

We suggest that you check out this article
for more information regarding Microsoft Money Plus Sunset.

We look forward to your response.