Windows 10: I can't spend the money in my Microsoft account

Discus and support I can't spend the money in my Microsoft account in Windows 10 Software and Apps to solve the problem; My little brother has been trying to purchase a thing called "Premium" on a game in the Windows 10 Microsoft store called Roblox. But when he tried to... Discussion in 'Windows 10 Software and Apps' started by The Neon Nub, Mar 24, 2020.

  1. I can't spend the money in my Microsoft account


    My little brother has been trying to purchase a thing called "Premium" on a game in the Windows 10 Microsoft store called Roblox. But when he tried to buy it, it doesn't show that he can use the $5.00 in his Microsoft account to pay for it. It shows that he can add options to pay but, when he clicked on it, there was no option to use the money in his Microsoft account to pay for Premium. I have looked it up on both Bing and Google, not nothing was there to help with the problem. I was wondering if anyone can help us with this problem.

    :)
     
    The Neon Nub, Mar 24, 2020
    #1
  2. Nikhar_K Win User

    Get money back from my account

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to make payment from your Microsoft account.



    I would suggest you to refer the steps mentioned in the article
    Troubleshoot problems when paying for something from Microsoft Store
    .



    However, I would suggest you to get in touch with the
    Accounts & Billing team
    , and they will help you with appropriate details.



    For additional information, see
    Spend the money in my Microsoft account
    and

    Limits on the money in your Microsoft account
    .



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Mar 24, 2020
    #2
  3. Nikhar_K Win User
    Get money back from my account

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to make payment from your Microsoft account.



    I would suggest you to refer the steps mentioned in the article
    Troubleshoot problems when paying for something from Microsoft Store
    .



    However, I would suggest you to get in touch with the
    Accounts & Billing team
    , and they will help you with appropriate details.



    For additional information, see
    Spend the money in my Microsoft account
    and

    Limits on the money in your Microsoft account
    .



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Mar 24, 2020
    #3
  4. I can't spend the money in my Microsoft account

    Microsoft Money Plus Sunset will not close.

    Hi Brumby,

    For us to better assist you with your Microsoft Money Plus Sunset concern, we’d like to know the following:

    • How long has this been happening?
    • Have you made any changes to the computer before this happened?

    We suggest that you check out this article
    for more information regarding Microsoft Money Plus Sunset.

    We look forward to your response.
     
    Amylove Loy, Mar 24, 2020
    #4
Thema:

I can't spend the money in my Microsoft account

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