Windows 10: I cant use firefox

Discus and support I cant use firefox in Windows 10 Software and Apps to solve the problem; So I have a 20 year old account and when I try to use Firefox This window pops up : Ask for permission Microsoft family features first, Why does that... Discussion in 'Windows 10 Software and Apps' started by Vaclav Kresina, Sep 18, 2020.

  1. VACLAV KRESINA
    Vaclav Kresina Win User

    I cant use firefox


    So I have a 20 year old account and when I try to use Firefox This window pops up : Ask for permission Microsoft family features first, Why does that pop up if I am not a child, Second, my main problem is that I CANT enable it I do email thing then do it it says it Allowed but when I try to open it it does not work I also restarted my computer it still popped up I cant enable it AND I DO NOT WANT TO KEEP USING EDGE. I would like help and answers

    :)
     
    Vaclav Kresina, Sep 18, 2020
    #1
  2. DIVYA MURUGAN
    Divya Murugan Win User

    Video Issues in Windows 10 With Firefox

    Hi,

    Thank you for posting your query on Microsoft Community.

    Please provide the following information with us to understand the issue better.


    • Is the issue occurs in Microsoft Edge?

    • Let us know whether the issue is specific to online videos or it is happening with other videos present in your system too?

      As the initial troubleshooting steps, I would suggest you to check all the available Windows Updates. Installation of recent Windows Updates should fix the issue.

      If the issue still persists, then try updating the Display driver and check. Here is the steps:
    • Press Windows Key + R on your desktop screen to go to run command box.
    • Type devmgmt.msc and hit Enter.
    • In Display Adapter, expand Display Adapter, right-click , and then click
      Update.
    If the issues persists ,only with firefox then i suggest you to contact firefox support.

    Please do let us know the status of the issue to assist you further.

    Thank you.
     
    Divya Murugan, Sep 18, 2020
    #2
  3. GIRIDHAR J
    Giridhar J Win User
    Firefox does not work on start up

    Hi,

    Thank you for your interest in Windows 10.

    I suggest you to uninstall and reinstall Firefox
    and check if it fixes the issue. Follow the steps below to uninstall
    Firefox:

    • Press Windows key + X.
    • Click on Programs and Features.
    • Look for Firefox and right click on it and click on
      uninstall.
    • Reboot the computer after uninstall is complete and try to reinstall them.
    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
     
    Giridhar J, Sep 18, 2020
    #3
  4. MOXIEMOMMA
    MoxieMomma Win User

    I cant use firefox

    New FF - passwords

    Hi:

    If that setting is already enabled, then I suggest as the next troubleshooting step might be Mozilla Safe Mode (not to be confused with Windows Safe Mode)):

    Troubleshoot Firefox issues using Safe Mode | Firefox Help


    • Please report back and let us know the outcome, as it will dictate the next steps.
    • Also: please tell us what AV/AM/firewall programs are you running on this system?

    Thanks,
    MM
     
    MoxieMomma, Sep 18, 2020
    #4
Thema:

I cant use firefox

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