Windows 10: I can't use my fingerprint anymore even tho it has always worked before. The scanner is...

submitted by /u/Stalinsovietunion
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:)

 

Fingerprint scanner

I updated windows, now my fingerprint scanner doesn't work. I tried everything help suggested. The fingerprint scanner just doesn't do anything anymore.

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Fingerprint Scanner does not work

Hello,

I have a Lenovo ThinkBook. Unfortunately, my fingerprint scanner does not work anymore. I have already re-installed the driver on the homepage of my PC manufacturer, but it still doesn't work. I had deleted my fingerprints when it didn't work anymore the first time. Now I cannot save new fingerprints anymore. It appears as if the PC does not recognize that I put my finger on the scanner.

Can someone help?

Thank you for your help!