Windows 10: I can’t verify my identity on my laptop

Ive tried downloading apps and then this blank white screen pops up. The same thing happens when i try to verify my identity in settings, can anyone tell me why this is happening and if there is a way to fix it?

:)

 

New laptop; can`t verify my microsoft identity

Hi, hope someone can help.

I can`t verify my microsoft account identity on my new HP Envy laptop with Windows 10, because the email address is wrong on the screen box.

I now have to wait 24 hours after 3 attempts, trying to reset the password.

I`ve opened a new Microsoft account (using my old laptop), but can`t use it because I can`t get past the verify setup page on the new laptop.

Any input would be gratefully received.

Thanks

 

Verifying identity on new laptop

I cannot verify the identity on my new laptop. it seems stuck on that page, with the identity codes i have tried not being accepted. When i went on my old laptop and requested a new password they sent me a code to verify a change of password and that worked
fine on my old laptop. I have tried the old code and the new code on my new laptop but neither have been accepted.

 

“We need to verify your identity”,

I have received this code about a 100 times, either to my phone or my e-mail. It lasts about an hour or two, then I get the “We need to verify your identity” pop-up again.

Two-step sign in is not activated.

I also noticed that on the "My devices" page, my desktop PC is shown with detailed info, like motherboard type, Windows 10 Core (10.0.10586.63), etc.

But my other computer, the laptop, is just listed as "PC". No other information is available, not Windows version, no hardware details, nothing. That laptop is the only one that gets this annoying “We need to verify your identity” despite me having entered
the code over a hundred times in any available way.

I am quite certain that the fact that not detailed PC or Windows information is closely related to the “We need to verify your identity” problem.