Windows 10: I changed my microsoft account email and my purchases are gone

Discus and support I changed my microsoft account email and my purchases are gone in Windows 10 Gaming to solve the problem; i had a microsoft account which i bought Forza Horizon 4 on and then i changed the email of the account into another one for personal reasons and now... Discussion in 'Windows 10 Gaming' started by AmrLimo, Jun 9, 2019.

  1. AmrLimo Win User

    I changed my microsoft account email and my purchases are gone


    i had a microsoft account which i bought Forza Horizon 4 on and then i changed the email of the account into another one for personal reasons and now my new email doesnt have forza .. and my old email has no account .. i have my order number and the full reciept how can i transfer the game to my new email?

    :)
     
    AmrLimo, Jun 9, 2019
    #1
  2. newtekie1 Win User

    Unauthorized Emails from my account?

    It is more than likely that your email account was hacked, either by a virus sniffing your password, or just simply hacked.

    Either way, change your password on your email account. Unfortunately the damage by already be done. They already have your contact list and your email address associated with that contact list. There is nothing stopping them from sending out emails using their own SMTP servers to everyone on your contact list and claiming the emails are from your email address. They don't actually have to have access to your yahoo account or even any yahoo server to send emails to people that come from your address.
     
    newtekie1, Jun 9, 2019
    #2
  3. Arun B J Win User
    change microsoft account email

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand your concern and will assist you to resolve this issue.

    If you need to change the email address associated with the user account, first you have to switch the login account to

    Local user account. Then switch back to Microsoft account and provide the desired Email ID to that user account.

    Follow the steps below and check if it helps


    • Go to All settings.

    • Select Accounts.

    • Sign in with Local account instead and follow the on screen instructions.

    • And again change it Microsoft account provide the new Microsoft Email account.

    Sign in with a Microsoft account

    http://windows.microsoft.com/en-us/windows-10/getstarted-microsoft-account

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Jun 9, 2019
    #3
  4. I changed my microsoft account email and my purchases are gone

    Microsoft Account Email Change

    Hi Carlo,

    Do you want to replace the current account with another Microsoft Account?

    I suggest you to convert the current Microsoft Account to a local account and then convert back to Microsoft account but while doing so add the new Microsoft account that you want to replace with the old.

    This way you would not need to transfer all her applications, software, data, etc.

    1. Convert Microsoft Account to a local account

    • From the Desktop. Press the Windows key and then press the letter R.
    • This will bring up the run box.
    • Type Control Panel and click OK.
    • This will bring up the control panel and you will be able to access the user accounts from there.
    • To change to local account, do the above steps, If in category view Click on user accounts and Family safety.
    • Then click on user accounts. Click on make changes to my account in PC settings. You should be able to change to a local account.

    2. Convert local account to a Microsoft Account


    Step 1:
    Go to Start
    I changed my microsoft account email and my purchases are gone 6ec55dc1-424c-4352-b681-3d4a8342bc62.png?n=windows-10-windows-icon-20.png
    , and select
    Settings > Accounts > Your account.

    Step 2:

    Look to see which kind of account you used to sign in:

    • A Microsoft account. If you're already signed in with a Microsoft account, your name and email address appear above your account picture.
    • A local account. If you're signed in with a local account, you'll see the words
      Local Account below your name, along with the Connect to a Microsoft account link.

    Switch your local account to a Microsoft account.

    Step 1:
    Go to Start
    I changed my microsoft account email and my purchases are gone 6ec55dc1-424c-4352-b681-3d4a8342bc62.png?n=windows-10-windows-icon-20.png
    , and select
    Settings > Accounts > Your account.

    Step 2:
    Select Sign in with a Microsoft account.

    You might have to verify your password.

    Step 3:
    Choose one of the following:

    Hope this helps. Get back to us for further queries on the issue above. We are happy to help!
     
    Joy Kemprai, Jun 9, 2019
    #4
Thema:

I changed my microsoft account email and my purchases are gone

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