Windows 10: I don't have "Family and other users" option under accounts and cannot and a new user

Discus and support I don't have "Family and other users" option under accounts and cannot and a new user in User Accounts and Family Safety to solve the problem; I don't have "Family and other users" option under accounts and cannot and a new user... Discussion in 'User Accounts and Family Safety' started by CWatts324, Jun 15, 2019.

  1. CWatts324 Win User

    I don't have "Family and other users" option under accounts and cannot and a new user


    I don't have "Family and other users" option under accounts and cannot and a new user

    :)
     
    CWatts324, Jun 15, 2019
    #1

  2. User accounts

    Hi,

    Welcome to Microsoft Community and thank you for your interest in Windows 10.

    In order to help you better, could you please confirm a couple of things:

    • How have you upgraded to Windows 10?
    • Are you able to find the other users in accounts option?
    To test the issue I suggest you to create a new user account and restart the computer and check whether you can find other new user account.

    I suggest you to create a new user account and check if the issue occurs.

    • Go to Settings.
    • Choose Accounts and then select Family and other users.
    • Select add someone else on this PC.
    • Enter a user name and hit next.
    • Click on Finish.
    • Sign out from the current Account and Log into the new account.
    Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
     
    Karthicka_R, Jun 15, 2019
    #2
  3. Family members user accounts


    For some reason the native photos app has got broken on my wife and sons user accounts (both standard accounts). I cannot fix it. On my own administrator account it works fine. There was a recent photos app update which I think is what screwed it up! Anyway I tested creating a test user account and the photos app works fine if a new account gets created. So I was thinking of deleting both their MS user accounts on my PC and creating them again.

    But do I need to remove them as family members also via my outlook website login family tab before I recreate their user accounts again, they are both listed as family members on there and are associated with the PC name. Or can I just delete their user accounts and re-add them as family members on my PC without these shenanigans. It would save time as when you create a family member normally you have to then get them to login to their email and accept etc.

    thanks, wayne
     
    Scottyboy99, Jun 15, 2019
    #3
  4. I don't have "Family and other users" option under accounts and cannot and a new user

    New Account/User Issues

    Hi,

    When you create a new user account, Windows uses the Default user profile as a template to construct the files for the newly created user account. You might be experiencing issues creating new accounts due to a corrupt Default profile. To
    resolve the issue, we suggest reinstating the Default folder in the
    Users directory by following these steps:

    • Log in as an administrator.
    • Open the C:\Users folder using Windows Explorer.
    • Rename the Default user profile folder to Default.OLD.
    • Download a zip of C:\Users\Default from a Windows 10 installation that doesn't have this problem.
    • Unzip the non-corrupt Default profile into C:\Users.
    • Try logging in to the new user account and check if the problem is resolved.

    Let us know how it turns out.
     
    Aileen Alf, Jun 15, 2019
    #4
Thema:

I don't have "Family and other users" option under accounts and cannot and a new user

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