Windows 10: I dont receive a code on my email

After a Windows update, there were changes in security, so the system removed pin code and asked me to log in my account, after typing the password it requires a code that is sent to my reserve email, which i dont have access that email is logged on my laptop, but i cant get to it without logging to my account, also i don't remember the name and password to my reserve email i tried to send a code to my main outlook emailmy windows account, but i dont receive it, even though it says that they have sent me the code. I decided to change my reserve email, and it takes 30 days..... I need my la

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No emails received

Windows home version 22H2.64bit.Firefox 109.0.1.
My email address has not received a single email in 3 days,it is a hotmail.com address in Outlook,
my other email address is working ok and I usually get the same emails in both.I did send a test
email from the other to hotmail.com and it worked.Any suggestions?

 

no email on windows 10

Hi Rick,

To further isolate the issue, we may need additional information:

• Any troubleshooting steps you’ve done so far?

• Have you made any changes in settings after upgrading to Windows 10?
• Are you receiving any error messages?

We suggest following the steps provided in the article mentioned below and see if it helps you to resolve the issue.

Errors sending or receiving email.

Please get back to us with the status of the issue.

Regards.

 

not receiving email

Hi,

We would like to ask a few questions to better assist you.

• What is the model of your phone and which version of Windows is currently installed?
• Were you able to receive emails from your other accounts?
• Were you able to send emails?
• What app are you using to access your emails?
• Are you getting any error messages?
• What are the troubleshooting steps that you've done so far?

Regards.