Windows 10: I factory reset my laptop and there is an administrator account present that I can’t log into.

My laptop wasn’t working properly so after a while of trouble shooting I decided I should factory reset it to hopefully fix it. It when through the whole process fine until the end. I got a pop up box saying that windows could not be installed and I needed to restart the update. I looked up some help and went into command prompt to fix it. When I started it up again, there was a user called “Administrator” that I could not sign into. Does anyone know what I should do?

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:)

 

Factory reset spawns multiple Administrator accounts


"Administrator"

 

Factory reset spawns multiple Administrator accounts


Hi all

Since I refreshed (factory restored) my win10 home laptop, it wants to creates admin accounts all by itself.

This happens every 2 or 3 reboots, and the admin accounts appear at the logon screen.
Before the refresh it booted to my log on. Now it boots to a list of accounts. First the inbuilt admin account appeared, which I tried to get rid of by the tutorial (net user administrator /active:no in elevated cmd).

Sure enough after a couple of reboots it was back again. I tried leaving it and after a couple of bootups, another admin account appeared, this time with a user name and password (the inbuilt admin account didn't have a username, just password)

Does anybody have idea what the heck is going on? (absolutely NOBODY else has access to my PC)
Thanks
D

 

Help I just factory reset my friends laptop and now it won’t let us open anything up

When he first turns on the laptop after the factory reset it asked for other users so i did some searching and i followed theses steps.

Step 1: Follow the steps to enable Built-in Administrator account:

1. If on Windows 7 press F8 upon restart after the manufacturers logo appears. If on Windows 8,8.1 press Shift key and then Restart to access Safe Mode.
2. Then access command prompt (admin) and type: net user administrator /active:yes (To enable Built –in Administrator account give the command Active: No).
3. Then press ENTER.

Step 2: Administrator Account.

Log in through the in built admin account, create a new administrator account and check if you can log in. If you are able to log into the new account, deactivate the inbuilt admin account.

We didnt understand how to do step 2 and he turned his laptop off and back on. After it turned back on it immediately signed into an administrator and open us to a desktop with just the recycle bin, we couldnt open up anything and we dont know what to
do.