Windows 10: I factory reset my new PC, now it won't let me sign in

Discus and support I factory reset my new PC, now it won't let me sign in in AntiVirus, Firewalls and System Security to solve the problem; I bought a laptop off of somebody yesterday. (hp 15 ba009dx) I had to factory reset it to clear the Microsoft account on it to change it to mine.... Discussion in 'AntiVirus, Firewalls and System Security' started by IsisD1, Nov 25, 2018.

  1. IsisD1 Win User

    I factory reset my new PC, now it won't let me sign in


    I bought a laptop off of somebody yesterday. (hp 15 ba009dx) I had to factory reset it to clear the Microsoft account on it to change it to mine.

    After it reset and restarted I'm prompted with the login screen that says "Other User" and is asking for a password and username.

    I tried my Microsoft account and its saying its incorrect, I tried using the previous owner's info and it doesn't work either so now I am locked out of my laptop..

    :)
     
    IsisD1, Nov 25, 2018
    #1
  2. IggSter Win User

    How to factory reset Cisco 1700 Router

    Hopefully I can help you here....its a very common thing to happen.


    First, I take it you dont know the passwords for console access or telnet/ssh?

    I will assume that these devices belong to you.

    step 1. Plug a cisco console cable into a serial port on your pc
    step 2. Plug other end into Cisco console port
    step 3. Using hyperterm or putty or similar connect to the serial port
    step 4. boot router, and make sure you clearly can see the output (this confirms you have good serial comms)
    step 5. if this fails, adjust the comm port settings (9600, 8,1,n are the default)
    step 6. now you have to do the only hard part...send the break command:

    Break command list: Break Commands

    Go down the list and match your OS and SW and try the sequence suggested.

    If this fails several times do what I do: Install putty (free) and then to send a break so you can get into rommom just hit "ctrl-a b".
     
    IggSter, Nov 25, 2018
    #2
  3. factory reset will wipe the data in PC?

    Hello,

    I realize that you are trying to perform a factory reset to the computer. We will help you.

    • How are you trying to perform a factory reset in your computer?
    • What issue are you facing to perform a factory reset?
    I suggest you to perform a recovery with keep my files in Windows 10.

    Recovery options in Windows 10.

    Keep my files

    What it does


    • Reinstalls Windows 10 and keeps your personal files.

    • Removes apps and drivers you installed.

    • Removes changes you made to settings.

    • Removes any apps your PC manufacturer installed. (If your PC came with Windows 10, apps from your PC manufacturer will be reinstalled.)

    Refer:
    Recovery options in Windows 10


    To Reset you’re PC,

    * On your login screen, hold Shift button,
    then right click on Power button and select
    Restart

    * Select Troubleshoot> Reset this PC > Keep my files.

    Kindly let us know if you need any further assistance with Windows. We are glad to assist you.
     
    Sachin Venkatesh, Nov 25, 2018
    #3
  4. I factory reset my new PC, now it won't let me sign in

    factory reset

    Hi,

    There shouldn't be an issue singing in to your computer after performing a factory reset. What's odd is that the error message "Your account has been disabled" is showing up. However, we suggest that you provide us a screenshot of the signing
    in page with the said error message. It's for us to determine what would be the steps that we need to isolate your concern.

    We're looking forward to your response.
     
    Carlos Tin, Nov 25, 2018
    #4
Thema:

I factory reset my new PC, now it won't let me sign in

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