Windows 10: I got the BSoD and it is stuck at 0%

The PC said it needed to restart to update something and after it did I just got the blue screen. It hasn't moved from 0 for about an hour. It says it is an unexpected store exception. My computer is a 2019 Dell XPS 13.

submitted by /u/frederick_the_duck
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:)

 

Downloading updates stuck at 0%


Hello everyone, Windows Update has been stuck at 0% every time I've tried in the last couple of days (see screenshot). These are the two updates available:

• Security Update for Internet Explorer Flash Player for Windows 10 for x64-based Systems (KB3103688).

• Cumulative Update for Windows 10 for x64-based Systems (KB3105213).

 

System restore got stuck

Hi,

Thank you for posting your query on Microsoft Community.

I appreciate if you could answer few questions to narrow down to the issue.

• What was the exact issue that you were facing that lead to perform restore?
• Did you receive any error message, when the system restore got stuck?
• Did you install any third party security application?

Since the computer is being stuck, I suggest you to restart the computer and try to perform the restore again and check if it helps.

I also suggest you to provide more information regarding the issue which led to perform system restore along with the make and model of the computer.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Installing Windows 10, stuck at 0%

I'm installing Windows 10 for my mum. I followed all the steps and got to the installing screen where it says to not turn off the computer and that it will restart several times. It has been at 0% for over 3 hours now. Any suggestions?