Windows 10: I got the message from my computer that my computer get locked up

I got the message from my computer that my computer get locked up, ask me to call microsoft support at 65 68649624 but the guy talk in very deep indian accent and i don't understand at all so ask him to send me all the step that I need to do. but he keep telling me, no worry, I am with you, will help you. so acciendently i press something and got back the screen, I am afraid this guy might be a scammer so I shut down my computer. but he keep saying: madam, you should not shut down the computer. I can help you. but I cut off the line because I am really scared. pls help me check the number is i

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computer keeps locking up...

him your computer locks up.... check what your running and see if it affects it cause this shouldn't happen it could be your ram or your mouse but i'm just giving a suggestion

 

Random Auto-Locking of Computer Screen

Nobody suggested checking out Event Viewer? When your computer randomly locks, search for, and open: Event Viewer Under Windows Logs, Check out: • Application • Security, and • System See if you can find something that states anything that could be related to your computer locking. The newest events are listed at the top of each section, so finding an event log would be pretty easy to find. Hopefully we can find what is causing the computer to lock.

 

Computer stuck at lock screen and after Anniversary Update on Windows 10

Hi,

Do let us know if you are able to see any error message/ error code with locking the computer.

Let us try the below steps to unlock and check if it helps.

• I suggest you to restart the computer, try to unlock and check if the issue persists.
• Use On-screen keyboard to type in your password and check if it helps.

Click on the Ease of access on the lock screen at the right-bottom corner, turn on
On-screen keyboard to type the password.

Hope it helps. Try the above and update us the status of unlocking the device for further assistance.

Thank you.