Windows 10: I had reset my Surface Pro 4. Now it keep freezing with a small usage

Discus and support I had reset my Surface Pro 4. Now it keep freezing with a small usage in Windows 10 Installation and Upgrade to solve the problem; I had reset my Surface Pro 4. Now it keep freezing with a small usage. I am trying to reset it again, but when I click get started button its not... Discussion in 'Windows 10 Installation and Upgrade' started by SandeepTikait, Apr 26, 2020.

  1. I had reset my Surface Pro 4. Now it keep freezing with a small usage


    I had reset my Surface Pro 4. Now it keep freezing with a small usage. I am trying to reset it again, but when I click get started button its not responding. Unable to run in Safe Mode as well. It freezes if tried to run safe mode by pressing shift restart. Please help.

    :)
     
    SandeepTikait, Apr 26, 2020
    #1

  2. Problem updating Windows Surface Pro 4 with Windows 10 feature updates

    Hi,

    I have manage to install image for Microsoft Surface Pro 4 by going to https://support.microsoft.com/en-us/...erecoveryimage and download a recovery image for Microsoft Surface Pro 4.

    What I did to reset your Surface from a USB recovery drive was:
    Step 1: Make sure your Surface is turned off and plugged in (hold down the power
    button for 30 seconds).
    Step 2: Insert the USB recovery drive into the USB port on your Surface.
    Step 3: Press and hold the volume-down button while you press and release the
    power button on your Surface.
    Step 4: When the Surface logo appears, release the volume button.
    Step 5: When prompted, select the language and keyboard layout you want.
    Step 6: Select Troubleshoot > Reset your PC.
    If prompted for a recovery key, select Skip this drive at the bottom of the
    screen.
    Step 7: Select the target operating system you wish to reset. This
    refers to the current operating system installed on your Surface.
    Step 8: Select Yes, repartition the drives, and on the next page, select Next.
    Step 9: Choose Just remove my files.
    Step 10: Select Reset.
    Surface restarts and the Surface logo displays while the reset process continues
    (this can take a while).

    This always fails and I have to do the below which continues installation.
    Windows 10 Installation Media:

    1. Insert the Media (DVD/USB) in your PC and restart.
    2. Boot from the media.
    3. Select Repair Your Computer.
    Select Troubleshoot.

    1. Choose Command Prompt from the menu:
    Type in the command:
    Diskpart
    Type in the command:
    List disk (Note which disk is your Boot drive number mine is 0)
    Type in the command:
    Sel disk 0
    Type in the command:
    List vol (Note which volume is the EFI partition mine is 4)
    Type in the command:
    Sel vol 4
    Type in the command:
    assign letter=V:
    Type in the command:
    Exit
    Type in the command:
    V:
    After you have assigned a drive letter Using Diskpart You can format the EFI partition:
    Example: if you assigned a letter V to the partition the command would be:
    format V: /FS:FAT32
    Type in the command:
    bcdboot C:\windows /s V: /f UEFI


    Now I have an issue that I cannot install Feature Updates. They keep failing to install.
    Any ideas how to resolve issue?
     
    jaburmester, Apr 26, 2020
    #2
  3. Surface Pro 4 - Crashes / Freezes

    Hi Edward,

    Thank you for posting your query on Microsoft Community.



    I understand your concern and will guide you in the right direction.

    The main causes observed so far are driver issues, so I suggest you to install and update all the drivers and see if it helps.

    Download drivers and firmware for Surface

    I would also suggest you to install all Windows update and check.

    Follow the steps:

    1. On the search bar type “Settings”.

    2. Click on “Update and Security”.

    3. Click on “Check for Updates”.

    4. Read and accept the license terms, and then tap or click Finish if the update requires it.

    Reference:

    https://www.microsoft.com/surface/e...ce-pro-4?category=performance-and-maintenance

    Hope this information helps. Please let me know if you need further assistance.
     
    Suvarna Govinda, Apr 26, 2020
    #3
  4. GT2er Win User

    I had reset my Surface Pro 4. Now it keep freezing with a small usage

    Surface Pro 4 - Crashes / Freezes

    Suvarna,

    I have the same freezing problem but I cannot even reboot. My 1-week old Surface Pro 4 is totally unresponsive. I cannot shut it down. Any suggestions?

    Leo
     
    GT2er, Apr 26, 2020
    #4
Thema:

I had reset my Surface Pro 4. Now it keep freezing with a small usage

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