Windows 10: I have a brand new Dell Laptop, XPS 15 and the camera won't work with Windows Hello

Discus and support I have a brand new Dell Laptop, XPS 15 and the camera won't work with Windows Hello in Windows Hello & Lockscreen to solve the problem; Why? I have an XPS 13 that is 2 years old and it works just fine, why would the newer computer not be compatible? How can I fix it? It isn't a huge... Discussion in 'Windows Hello & Lockscreen' started by AaronSlusher, Aug 29, 2020.

  1. AARONSLUSHER
    AaronSlusher Win User

    I have a brand new Dell Laptop, XPS 15 and the camera won't work with Windows Hello


    Why? I have an XPS 13 that is 2 years old and it works just fine, why would the newer computer not be compatible? How can I fix it? It isn't a huge issue, but I enjoyed the feature.

    :)
     
    AaronSlusher, Aug 29, 2020
    #1
  2. SANDYM-798
    SandyM-798 Win User

    Dell Monitor Camera

    I have a Dell Monitor hooked to a Dell XPS Laptop. I want to use the monitor camera not the laptop camera. I've tried the suggestions from a closed thread about activating the camera but when I try the steps it keeps going to the laptop camera.

    Suggestions or am I asking the impossible.
     
    SandyM-798, Aug 29, 2020
    #2
  3. DAVIDB5
    DavidB5 Win User
    Windows Hello wont work on my 3 month old Dell XPS-15 laptop.

    Windows Hello wont work on my 3 month old Dell XPS-15 laptop.

    When I installed the major Windows 10 update in December, my fingerprint reader stopped working and my PIN stopped working. Ive tried to back through the set-up procedure for both and it is not working. Dell tech support is telling me to REINSTALL THE OPERATING
    SYSTEM!! This is BS!!
     
    DavidB5, Aug 29, 2020
    #3
  4. MEANDMYCOMPUTER
    MeAndMyComputer Win User

    I have a brand new Dell Laptop, XPS 15 and the camera won't work with Windows Hello

    Dell XPS 15 Laptop Battery Replacement

    Yes go for the appropriate 512 GB or 1 TB M.2 SSD that suits your needs.

    You have a Dell XPS 15 9550 laptop.
    --- What is the original battery part number and the replacement part number?
    Look on the battery itself and also in the battery compartment for that information.

    In my post #3
    Dell xps 15 9550 specifications are designed for 56 WHr or 84 WHr.
    https://downloads.dell.com/manuals/a...uide_en-us.pdf
    --- Check it out in the battery section.

    In your post #14 "But for the 2nd link that is what im not sure of. Because even though they sell the 97whr, from the manual someone mentioned, 9550 only works with 56wh and the 84wh. But some ppl on forums said they put a 97wh battery that i believe is a 9560 battery into the 9550 and it works. So because of that, thats why im curious because having a 97wh over 84wh battery is obviously a bit better."
    --- That's fine for those who have been successful at it but compare the power ratings of your system to what a 97 Whr Capacity requires.
    --- I wouldn't consider one w/o finding out first from Dell and ask them about applicable information.

    In each one of the recommendations of the various posts, the applicable battery part number(s) are included.

    On this one, you can also have it verify the compatibility for your laptop.
    New Dell OEM Original XPS 15 (9550) / Precision 15 (5510) 6-Cell 84Wh Extended Battery - 4GVGH
    New Dell OEM Original XPS 15 9550 Precision Battery 4GVGH
    --- Dell Part Number/SKU: 4GVGH

    EDIT
    I just found the Dell Precision 5510 Owner's Manual and it lists only 56 WHr or 84 WHr also just like your Dell OEM Original XPS 15 (9550)
    Maybe there's hope for your laptop for 97wh battery after all.
    I recommend you call the Dell parts store and get the information you need to know.
     
    MeAndMyComputer, Aug 29, 2020
    #4
Thema:

I have a brand new Dell Laptop, XPS 15 and the camera won't work with Windows Hello

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