Windows 10: i have a new computer and first log in i am locked out and it will not take my password...

i have a new computer and first log in i am locked out and it will not take my password how do i move forward?

:)

 

Windows 10: Issues with logging into the computer and getting incorrect password message.

Hi George,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is Internet connectivity issue.



To assist you better, please provided us the information below:

• When you say that "my password in it says it's incorrect", are you trying to login as Microsoft Account or Local Account on the computer?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to check whether caps lock or Num lock in enabled or not while entering the password.

Also I recommend you to enter the password through On-Screen Keyboard. Check if it helps.

1. At the login page.

2. Click on Ease of Access icon which is present at the bottom right corner of the Screen.

3. Then click on On-Screen Keyboard option from the list.

4. Enter the password through On-Screen Keyboard and try to sign in.





Please get back to us with an update on issue with logging into Windows 10, we will be happy to help.



Thank you.

 

change the lock screen password

Hi Eric,

Let us resolve you concern regarding on how you can change your lock screen password. We suggest that you follow the steps below:

• Press the Windows key; then, select Settings.
• Click Accounts; then, Sign-In Options.
• Tap the Change button in the Password section.
• Re-enter your password; then, create a new password.

We would appreciate it if you could get back to us and provide us your feedback.

 

New computer requiring password?

Hi James,

I suggest you to try the steps below and check if it helps.

Once logged in, press Ctrl + Alt + Del and click "change a password".

- Leave the "current password" box empty.

- Enter the new/preferred password and save the changes.

If you are able to set the password, log in using that password and press Windows key + R.

- Type netplwiz and press enter.

- Check "users must enter a username and password to use this computer" and save the changes.

- Save the changes.

Let us know the result, we will be glad to help if you need further assistance.