Windows 10: I have a problem when I choose to keep my files in Media Creation Tool.

Discus and support I have a problem when I choose to keep my files in Media Creation Tool. in Windows 10 Ask Insider to solve the problem; A little bit of backstory: When I finished using my laptop, I closed it and went on with my day. When I turned it on again later, Windows Defender was... Discussion in 'Windows 10 Ask Insider' started by /u/TheCreeperyXYZ, Nov 25, 2020.

  1. I have a problem when I choose to keep my files in Media Creation Tool.


    A little bit of backstory:

    When I finished using my laptop, I closed it and went on with my day. When I turned it on again later, Windows Defender was missing and it was blank when I opened it, Windows Update kept giving me an error with the code 0x80080005. I used MalwareBytes to detect if I had any viruses and it found 32 detections which sounded pretty bad, luckily the threats got removed but now I am left with no Windows Defender and I cannot update anymore.

    So, I tried using Media Creation Tool since a lot of people said that this tool reinstalled Windows 10 but all files got kept, so I thought of giving it a try, but when I wanted to choose whenever I want to keep my files or not, both of the options to keep the files were grayed out. So the only option I could choose was to delete everything on my laptop with a small message saying: "You can’t keep Windows settings, personal files and apps because your current version is installed in an unsupported directory or there is a different language".

    Any help would be really appreciated!

    submitted by /u/TheCreeperyXYZ
    [link] [comments]

    :)
     
    /u/TheCreeperyXYZ, Nov 25, 2020
    #1

  2. Media creation tool

    Hi,

    We would like to know more about this concern. Kindly answer the following:

    • Any changes made on the computer prior to this concern?
    • Is this the first time that you encountered this problem?
    • What troubleshooting steps have you tried so far?
    • May we know the reason why you want to download Media Creation Tool?
     
    Desiree Yau, Nov 25, 2020
    #2
  3. mehdiitim Win User
    media creation tool problem


    hello
    i want to upgrade my pc to win 10

    when i want to download from media creation tool , after choosing upgrade this pc

    I have a problem when I choose to keep my files in Media Creation Tool. [​IMG]


    please help me and thank you
     
    mehdiitim, Nov 25, 2020
    #3
  4. I have a problem when I choose to keep my files in Media Creation Tool.

    Media Creation Tool question

    Thanks Cerberus but Ive no problem downloading the Iso with the media creation tool. I don't think its the ISO that is the problem' I think the problem is when the Media Creation Tool is creating the bootable USB flash drive. So I think I can use the Media Creation Tool for that part...and as you say try something like Rufus to create the bootable USB flash drive

    I still have this question though "The tutorial here says after going to the Microsoft site and selecting the Download Tool (Media Creation Tool) option that the Media Creation Tool should be save to the PC and run from there.
    On Microsoft site the instructions are to Download the Tool and select Run (no saving to the PC). Is there a reason for saving it to the PC first as suggested on Tenforums?"

    I was curious to see if others had encountered the issue I had with the Media Creation Tool. Ive never had a problem using it before
     
    sportsfan148, Nov 25, 2020
    #4
Thema:

I have a problem when I choose to keep my files in Media Creation Tool.

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