Windows 10: I have a problem with Parental controls

Discus and support I have a problem with Parental controls in User Accounts and Family Safety to solve the problem; I have this bug where I did everything including changing settings in the Microsoft and Xbox website to remove the message, "you need to ask for a... Discussion in 'User Accounts and Family Safety' started by ShadowWolf19997, May 4, 2021.

  1. I have a problem with Parental controls


    I have this bug where I did everything including changing settings in the Microsoft and Xbox website to remove the message, "you need to ask for a parent's permission". This is on Minecraft as in I cannot buy any skin addons or any other things from the Minecraft store, it even shows cards that I removed through the payment options in Microsoft as I got no clue how to fix it and I can't tell Mojang of the bug cause they never listed an email for me to contact them as it frustrates me because it has been happening for 2 to 3 years now. Can someone please help me?

    :)
     
    ShadowWolf19997, May 4, 2021
    #1
  2. Arul_D Win User

    Parental Controls aren't working

    Hi,

    The issue could be because of corrupted files. I suggest you to delete the corrupted files yourself and see if it helps

    to resolve the issue, please follow these steps:

    1) Make sure your children are signed out of any monitored accounts.

    2) Sign in with an administrator account and find the folder that contains the corrupted files.

    There are two ways to do this. The easiest way is to enter the complete file path:


    • On the Start screen, type C:\ProgramData\Microsoft\Windows\Parental Controls and press Enter.

    • If you’d rather open each folder individually, follow these steps:
    a. Go to This PC

    b. Open C:, open the
    ProgramData folder, open the Microsoft folder, open the
    Windows folder, and open the Parental Controls folder.

    3) Delete all contents of the Parental Controls folder.

    This will delete any corrupt files. Your settings will be downloaded again from familysafety.microsoft.com the next time you sign in.

    Hope it helps. Reply with the result and I'll be happy to help you further. Thank you
     
    Arul_D, May 4, 2021
    #2
  3. Ariel Acu Win User
    Xbox one parental control problems

    Hi AderallAdmiral,

    Xbox One safety features enable you to control what kinds of content each of your family members can access on Xbox One by providing parental controls to child Xbox account.
    To give you an idea, child Xbox accounts needs to have a parent Xbox account associated to give parental controls. If your account is requesting a parental control, there's a possibility that your account is a child Xbox account which is added
    to the Xbox Family on the old Xbox One. Regarding your concern, let's try to confirm if your account is a child account or an adult account. Kindly sign into
    https://account.microsoft.com, then go to
    Family tab. You should be able to see the parent account associated.

    If the parent account associated is available, I suggest that you sign in the parent Xbox account on the console to allow your child Xbox account to make a purchase or play multiplayer. You may refer to this
    link as your guide on how you can manage the privacy and online safety settings of the child Xbox account.

    If your account is already an adult Xbox account and no parent account associated, I suggest that you change your privacy and online safety by signing on to your Xbox account on the Xbox One and perform the following steps:

    • From Home, go to Settings > All Settings.
    • Under Privacy & online safety, select Xbox Live privacy.
    • Choose a default, or customize your settings by selecting View details & customize.
    • Restart your console once you're done.

    Keep us updated with the results after performing the suggested solutions above.
     
    Ariel Acu, May 4, 2021
    #3
  4. I have a problem with Parental controls

    Windows 10 Parental Controls not working properly

    Hi,

    Thank you for the response and keeping the status updated.

    The issue could be because of corrupted files. I suggest you to delete the corrupted files yourself and see if it helps

    to resolve the issue, please follow these steps:

    1) Make sure your children are signed out of any monitored accounts.

    2) Sign in with an administrator account and find the folder that contains the corrupted files.

    There are two ways to do this. The easiest way is to enter the complete file path:


    • On the Start screen, type C:\ProgramData\Microsoft\Windows\Parental Controls and press Enter.

    • If you’d rather open each folder individually, follow these steps:
    a. Go to This PC

    b. Open C:, open the
    ProgramData folder, open the Microsoft folder, open the
    Windows folder, and open the Parental Controls folder.

    3) Delete all contents of the Parental Controls folder.

    This will delete any corrupt files. Your settings will be downloaded again from familysafety.microsoft.com the next time you sign in.

    Hope it helps. Reply with the result and I'll be happy to help you further. Thank you
     
    Ruth Buruga, May 4, 2021
    #4
Thema:

I have a problem with Parental controls

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