Windows 10: I have a working WebCam but Windows Hello is not available

Discus and support I have a working WebCam but Windows Hello is not available in Windows Hello & Lockscreen to solve the problem; Hello, I am on a computer that does not have a built in WebCam. But there is an external one. Which works fine with Teams etc. I cannot set up... Discussion in 'Windows Hello & Lockscreen' started by Veepo, Apr 11, 2021.

  1. Veepo Win User

    I have a working WebCam but Windows Hello is not available


    Hello,


    I am on a computer that does not have a built in WebCam.


    But there is an external one. Which works fine with Teams etc.


    I cannot set up Windows Hello.


    The link does not mention compatible cameras.


    So it Windows Hello a no go with external WebCams?


    I have a working WebCam but Windows Hello is not available 2962bd89-7b98-484c-955c-586acba9fda4?upload=true.png


    Thanking you!

    :)
     
    Veepo, Apr 11, 2021
    #1
  2. Alden Rey Win User

    Windows Hello Not Available

    Hi,

    Windows Hello allows you to login into your system by recognizing your fingerprint or your face or your iris rather than using a pin code or a password, provided that you have a webcam and a finger scanner that work.

    If you’re having “Windows Hello isn’t available on this device.” in your Settings windows. We suggest to run through the settings of the sign-in options. To do this, kindly follow the steps provided below:

    Step 1: Update Your PC

    First of all, make sure that you’ve installed any possible update that is available for Windows 10. See if you have needed patches installed:

    • On your keyboard, press the Windows logo key and I at the same time. Click Update & security.
    • Click the Check for updates button. Install available updates found.

      When you finish, move on to the second step.

    Step 2: Enable Biometric from Administration

    If you don’t have the administrator permission, you’re not likely to use Windows Hello on your PC. To fix it:

    • On your keyboard, press the Windows logo key and R at the same time, then type gpedit.msc and press Enter.
    • Follow the path: Computer Configuration > Administrative Templates > Windows Components. On the right side of the pane, double-click Allow the use of biometrics.
    • Click Enabled. Then click Apply and OK to save the change.
    • Reboot your computer and then move on to the next step.

    Step 3: Update Your Fingerprint Device Driver

    If your fingerprint device driver is outdated or faulty, you’ll find the hardware impossible to use. You can update the device driver to fix it.

    • On your keyboard, press the Windows logo key and X at the same time, and click Device Manager.
    • Click the icon for Scan for hardware changes on the top bar.
    • Expand Biometric devices. Right-click the fingerprint sensor device that you have and click Uninstall.
    • You can choose to reboot your computer for Windows to help you locate the driver that it could find for your device. Or, as an alternative, you can choose to update the driver by yourself.
      Simply follow the steps provided by Andre Da Costa on this link
      to update your drivers.

    Should you need any further information, please do not hesitate to contact us.

    Regards.
     
    Alden Rey, Apr 11, 2021
    #2
  3. Webcam not working in Windows 10 Pro on Microsoft camera app and not on Skype

    Hi,

    Since you mentioned that you already reinstalled the driver for your webcam, we suggest that you perform these troubleshooting steps to resolve your concern:


    Get back to us with the results of the suggested troubleshooting steps.
     
    Kristoffer Abs, Apr 11, 2021
    #3
  4. Naresh_K Win User

    I have a working WebCam but Windows Hello is not available

    Webcam not working

    Hi,



    Thank you for writing to Microsoft Community Forums.



    This issue can occur if the camera drivers are not up-to date, your anti-virus may be blocking the camera, or camera app is not installed properly. I would suggest you to follow the troubleshooting steps mentioned in the article:
    Camera does not work in Windows 10. You can also refer to the suggestion on HP article:
    HP PCs - Webcam Troubleshooting (Windows 10, 8).



    If you need any further assistance, please write back with the following information:



    1. What happens when you are trying to access Camera app?
    2. What is the exact error message you are getting?
    3. What is version of Windows 10 that is installed on your device?
    4. Are you using an external webcam? If yes, please help us with the make and model of the webcam.


    Regards,
     
    Naresh_K, Apr 11, 2021
    #4
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I have a working WebCam but Windows Hello is not available

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