Windows 10: I have "allowed" viruses on my Widnows defender and I can not remove them.

When I go on Windows defender - Allowed threads I have several exceptions which are trojans. I click on "Don't allow" and they disappear but when I turn back they are again there. What I should do?

Here are a few examples:

Trojan:Script/Wacatac.B!ml

Trojan:Win32/Casur.A!cl

Behavior:Win32/Execution.LR!ml

:)

 

Unable to remove Viruses

Hi Tony,

I appreciate for performing the steps to fix the issue.

I will certainly help you with the issue you are experiencing.

This issue might occur due to downloading games from a website without any safety precautions on your PC.

Please follow below mentioned issue to resolve the issue:

Method 1:

I would suggest you to run Microsoft Safety Scanner on your PC to scan and fix the viruses on your PC.

Please refer below link to run the Microsoft Safety Scanner.

Microsoft Safety Scanner Download - Windows security

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software.

Note: All your files that are corrupted or virus attached will be deleted while you run Microsoft Safety Scanner.

Method 2:

Step 1: Install Windows Updates and run a full System Scan using
Windows Defender.

To install Windows Update,

Navigate to “Start->Settings->Updates and Security->Windows update->check for updates->Install updates”.

Or

• 
  Press “Windows key + R” and type
  “control update” and press ok.
  
• 
  Click on check for updates option and click on
  Install updates.
  

To run Windows Defender,

• 
  Navigate to “Start->Settings-> Updates and Security->Windows Defender->open Windows Defender”.
  
• 
  Select the option “full” under
  “scan option” and click on “scan now”.
  

Note: time taken to scan your full system depends on the size of the file you have on your PC.

Step 2: Uninstall unknown programs.

I would suggest you to check, if any unknown programs are installed on your PC.

• 
  Press “Windows key + X” from your keyboard and click on
  “Control panel”.
  
• 
  Change to “Large Icon” under “View by” (you will see at right top corner of the windows).
  
• 
  Click on “Programs and Features” option.
  
• 
  Select and right click on the unknown programs (if installed) and click on
  uninstall/remove.
  

I would like to inform that usually Appdata folder will be hidden, please refer to below link to
unhide files and folders on Windows 10.

Please follow below mentioned steps to unhide files and folder.

• 
  Press “Windows key + E” from your keyboard.
  
• 
  Go to the tab View->check “Hidden” option.
  

Please get back to us with the updated issue for further assistance.

Thank you.

 

Viruses, malware etc...

I was suggesting it's not working. Determined by other software finding viruses on my computer that Defender allowed to operate/perform/run.

 

WINDOWS DEFENDER IS NOT REMOVING THREATS

no problem, glad to be a help. One thing: next time, if Defender detects a virus or viruses, first click on remove then do the steps I provided. After doing the steps and going to protection history in Defender, you will notice that it is blank.