Windows 10: I have Ark Ultimate Survivor Edition but I can't get Genesis Part 2

So I recently got Ark Ultimate Survivor Edition as it was included with my Game Pass for PC and its not letting me download the Genesis Season Pass. I've restarted my computer and it did nothing. Its letting me download the Season Pass but not the Genesis Pass.

:)

 

Ark Genesis and Ark Evolved

I had bought Ark Genesis for my son last week and he downloaded it but it does not work. It does not even show up in his programs on his computer. When he was going thru Ark evolved and into Ark Genesis it loads half way and stops. I have called to
get tech help on this issue and was transferred 3 times and then on eternal hold. I just disconnected the call because I could not hold any longer, it already had been 45 minutes. Now today Ark Evolved is not working. My son uninstalled it and went to reinstall
it and it showing he has to purchase it. Something weird is going on with these Ark digital downloads. He is using a laptop. I purchased Ark Evolved last November thru Microsoft and he has been playing it since then on his laptop. It does not even show
up under purchases now. We need help in fixing both issues or I need to get a refund at least for Ark Genesis since he has not been able to play it.

 

Error 0x803FB107 Windows 10 'Play anywhere' edition of ARK

Getting error 0x803FB107 when attempting to update/install the season pass including Ark: Extinction, Ark: Scorched Earth, Ark: Aberration and the aberration skins. This is on the Play anywhere edition of ark on the windows 10 pc store. Any suggestions/help?

 

Genesis/Update for Ark core game

Hello, So Genesis came out today, I downloaded/installed it from the MS store (Windows 10 PC) and firstly I cannot play Genesis. Its not even showing in the maps, and secondly I cannot update my game to the newest version. Please advise on what can be
done to fix this or when you will allow the game to be updated