Windows 10: I have been having an issue with my pc where mostly i try to restart or shut dowwn my pc....

The computer has rebooted from a bugcheck. The bugcheck was: 0x00020001 0x0000000000000011, 0x000000000023aa05, 0x0000000000001007, 0xffffe80000c2ff00. A dump was saved in: C:\WINDOWS\Minidump\040823-8093-01.dmp. Report Id: a194ded9-f73c-4735-b548-cdf133fce5da.The computer has rebooted from a bugcheck. The bugcheck was: 0x0000004e 0x000000000000009a, 0x0000000000013bff, 0x0000000000000002, 0x00000

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PC freezes while shutting down/restarting, have to force shut down

Basically after just a few seconds of shutting down/restarting the PC just completely freezes with the spinning circle stopping and it never shuts down until I force shut down. This has been happening for a few days now.

I have tried to look up solutions myself but every video I've seen on the issue the spinning circle keeps going rather than freezing so I think my problem might be different.

I tried basic stuff like sfc /scannow, chkdsk /f, dism /online /cleanup-image /restorehealth, and also in gpedit I enabled the highly detailed status messages but the only text that shows before it freezes is shutting down/restarting so I can't figure out where it's having problems shutting down. Looked in the event viewer as well even after waiting over a half hour at the frozen screen but I can't see anything obvious that sticks out, in both the application and system sections.

However in safe mode I'm able to shut down/restart normally, so perhaps it could point to a software issue?

UPDATE: I also asked this question on reddit and someone suggested that it could be a BIOS update that I recently installed because he has seen several HP PCs that had the problem with failed shutdowns. I don't know how I can go about reverting the update or perhaps I can factory reset BIOS?

I tried to recover the BIOS with Win + B and holding the power button for 2-3 seconds like it says to do for HP and although it said it recovered the BIOS, it didn't revert the version back to default so I'm still having this issue. No guarantees it would solve the issue but I think it's likely, any suggestions?

 

Win 10 1607 Restart Issue


I am having a Win 10 1607 restart issue.

In my case the PC tries to restart but the monitor screen goes black and then the monitor screen powers off.

The PC keeps running but will not restart.

I have to push the reset button to restart the PC.

Shut down works fine.

In both restart and shutdown there are no spinning dots...

Can any one help with this restart issue.

I have tried most suggestions on the interwebz:////

My next step is to go back to the previously installed version 1511 in which restart worked then do an upgrade from the 1607 ISO I downloaded.

If this fails I will bite the bullet and do a clean install but I would rather just resolve the issue if I can as I have Win 10 running just the way I like it:///

 

My pc takes for ever to shut down when i restart

Suggest cleaning up your startup list .There may be many services / Apps you can remove on startup which is not needed on boot or during shutdown.
Before you shutdown the Pc check what is running in Task Manager as a program or service in not killing the process on shutdown

Would suggest cleaning up running apps and services -Autoruns, StartupMonitor,HighjackThis,
Malware Scan - Malwarebytes,ADWcleaner, Combofix