Windows 10: I have billing for the Minecraft Microsoft edition code but i don't have it

I got the code for Minecraft Windows edition however when i redeemed it i didn't get the game, its not in my library or system and i'm still able to purchase it, i looked at my billing and it says i redeemed it but i never got the game in the end and i don't know how to get it. I'm stuck can someone help me out.

:)

 

Windows 10: Issues with redeeming code for Minecraft Beta Edition.

Hi,



I realize the inconvenience you are experiencing with
redeeming a code for Minecraft Beta Edition app on Windows 10.

The issue could occur if the code is not redeemed properly or it is already redeemed.



To assist you better, please provide us the information below:

• When you say that "redeem my Minecraft Beta edition", how exactly have you tried to redeem the code?

I suggest you to refer to the steps provided in the Microsoft Help Article about redeeming the code and check if it helps.

http://windows.microsoft.com/en-us/windows/learn-gift-card



Please get back to us with an update on issue with redeeming code for
Minecraft Beta Edition app, we will be happy to help.



Thank you.

 

Minecraft Windows 10 Edition code already reedemed

Hi,

Are you sure you're logging into the Windows Store with the account that you redeemed the code to?

• If you login to Mojang Account please look under "Minecraft: Windows 10 Edition Beta" and check to make sure that the code is marked as claimed. You can make sure it is by checking the date that it was redeemed on.

• If the item is not listed, you should contact Mojang support and they will assist you on the issue.

• If it is listed, then that means you successfully redeemed the code to a Microsoft account. When you did so, you were asked to login to a Microsoft account. This was the account that you redeemed the code to.

• Please go over to https://account.microsoft.com/ and check under the "Recent purchaces" header and check if "Minecraft: Windows 10 Edition Beta" is listed. If it is not, you are using the wrong Microsoft account.

• If you're not sure which account you used, you should contact Xbox support (for Step 1, use "Xbox on Windows 10"; for Step 2 under Store select "Purchase verification"; and you should be able to call/chat with Xbox support) and let them know you are unsure
  which account you redeemed the code to.

Hope this is of any help to you!

Kind regards,

Leon

 

Can't get a code from Mojang for Minecraft Windows 10 Edition

Hey Makayla

Thank you for taking the time to post this on the Xbox Forums. We understand that you are contacting us due to not being able to receive a promotional code Minecraft Windows 10 Edition.

We here on the Xbox Forums are unable to produce a code of this type for you. I can recommend to continue waiting, however, if you claim to have already waited this long, and have attempted to again claim another code, it may be likely that they may no longer
have codes to give for this promotion.

You can attempt to
Contact Xbox Customer Support to speak with an Xbox Rep about this to request further assistance, however, I cannot guarantee that this will produce favorable results.

This can be done by following these simple steps:

Log into Xbox.com

• Step 1: Scroll down, and select Support at the bottom left hand side under
  Xbox.
• Step 2: At the bottom of the page, click on
  Contact Us
• Step 3 : Select Billing & accounts then "See other options"
• Step 4 : Select your Issue – Payment & billing
  • Select - "Show contact options"
  • Select – Request a call from Support

I hope this is of some use to you.