Windows 10: I have no access to Microsoft family that my child wants to exit.

Hello,I have quite a complicated problem.My daughter is in Microsoft family that i created about a year ago. She still sees herself in this group, but i, as an adult and organizator, don't. I have no access to this group but she can't remove herself, because se isn't the organizator. How can she exit this group herself, or how can i get to this group to remove her?Thank you,Vladimir

:)

 

Unable to remove child account from Family

Thanks Elise. Your suggestion worked. I contacted live chat option via "Get Help" app.

Just for others who read this in future I had performed the following steps to solve the issue.

1. Log into Microsoft Family Safety
   
2. Select 3 dots on the top right of child's card & select "Remove consent for this child's account"
   
3. It then warns, "You are about to remove parental consent for this child. They will no longer have permissions to access certain Microsoft sites and services."
   
4. Click on "Remove consent" button
   
5. Go back to Microsoft Family Safety home page. Wait for few seconds for settings to reflect. The child account will disappear from family home page.
   

 

Microsoft Family Child Account - Able to Access Blocked Accounts

Hi Randy,

The issue that you’ve encountered regarding the restrictions that you’ve set on your child’s account under
Microsoft Family may be caused by some configuration on the feature. To sort out your concern, we suggest that you remove and re-add your child’s account to the
Microsoft family. This process will re-establish a good configuration on the account. To remove a Family member, you may follow the steps provided in this article on how to
remove members from your Microsoft family.
Once you’re on the page, you may proceed with the steps under the Online section, and then complete the process. After completing the steps, you may go to this article on how to
set up your family, and then complete the given steps. After completing the process,
you may set the restrictions to your child’s account by following the steps given in this article on how to
set restrictions for your child
on Windows 10 and Xbox One.

Keep us updated about your concern for additional assistance.

 

Microsoft family features - child profile not working properly

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the family features are not working properly on the child account.

• When you say, “I removed the profile, and had him login again”, did you remove the account from the family or from the PC?
  

Regarding the app issue: Since you receive the message to look for an app from store while accessing the link to fix the child account issue. I suggest you to follow the steps to
re-register the apps.

1. Press and hold the Windows key + X.
2. Select Windows PowerShell (Admin).
3. Type the command and hit Enter on the keyboard: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
4. Restart the PC.

In addition, you can also try removing the child account from family and adding it again to the family. Refer the article

Remove members from your family group and
Add members to your family group.



Regarding the email address on the login page:
Do you see verify option under accounts in settings?



If you are able to see the verify option under accounts in settings page, I suggest you to try verifying the account and check if that helps.

1. Go to Settings >
   Accounts > Your info.
   
2. Under the Email address click on
   Verify.
   
3. Enter the code, which will be sent to your
   email address or mobile number.
   
4. Click on Next to verify the account.
   

Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator